Service at most hotels was poor. They appear to be 3/4 star in appearance but food in the restaurants was often cool or cold, it was hard work to attract a waiter to get a drink, staff on check out...
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Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank you for providing your feedback, which is valuable for us to ensure continuous improvement of our tours. We are glad to hear you enjoyed your trip but acknowlwdge your tour had some points for improvement. Rest assured that your comments have been passed over to our office in india and our ground agents will ensure improvement.
in relation to alcohol not being available at 3 of your hotels in Munnar,cochin and Kumarkom, all of these hotels have no alcohol policies in effect. alcohol will be available in the local area outside the Hotel.
we are happy to hear your otherwise enjoyed your tour and we hope to welcome you on tour with us in the not too distant future.
Kind regards,
Junior, Wendy Wu Tours
OK as a holiday administration experience - but not excellent. Need to be more customer orientated and responsive to their needs.
After all when you are spending several thousands of pounds on a...
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Wendy Wu Tours
Wendy Wu Tours
11 years ago
We at Wendy Wu take great pride in our high levels of customer service which we are dissapointed did not meet your high expectations on this occasion.
we hope to welcome on tour with us in the future and provide a service which is more reflective of our company and values.
Kind regards,
junior, Wendy Wu Tours
We were surprised that (presumably for reasons of cost) the tour guides did NOT stay in same hotel as guests. This was said to be a FULLY ESCOIRTED holiday?
Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank you for providing valuable feedback, there are some instances where your guide will stay nearby depending on availability. Your guide will remain contactable 24 hours a day while you are on tour. Your comments have been duly noted as to ensure continuous improvement of our tours.
Kind regards,
Junior, Wendy Wu Tours
Thank you for your wonderful feedback and we're thrilled that you were well looked after by our partners in India. We are very much looking forward to welcoming you on your next Wendy Wu tour!
Kind regards,
Lorraine, Wendy Wu Tours
Отзывы о товаре
Дата покупки: 23/02/2015
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Надежный клиент
11 years ago
Excellent very efficient.
Дата покупки: 15/02/2015
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Надежный клиент
11 years ago
Brilliant. Very good tour manager - Michael
Отзывы о товаре
Дата покупки: 23/02/2015
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Надежный клиент
11 years ago
Polite and very helpful. Our contact was Steve tour quote number 15455.
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.
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Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.