Отзывы о Wendy Wu Tours

Thank you for posting your review about the service you have received from us at Wendy Wu during your booking experience. We are very pleased to hear that the helpfulness of our staff was one reason which led you to book with us as we pride ourselves on our high customer service level. We do have switch board options if you do not have the direct dial of the member of staff you wish to speak to, these options are designed to ensure you are connected to the right person relating to the reason for your call. We can appreciate however, that at times we experience a high volume of calls which can result in slightly longer waiting times. This is one of the reasons we are pleased to now have a Freephone number so you will not be charged for calls to our office regardless of call duration. Please feel free to call on our new Freephone number for any future queries. 0800 630 0888 Kind regards, Junior.

Thank you for your comments about the service you have received from us to date and we are pleased to hear that you have received a service from Steve that is in line with our high standards. We will pass your comments onto Steve who will very pleased. Now that you have paid your deposit, your documents will follow within 48 hours along with any relevant Visa information for you to complete. Please contact us if you need any assistance with this or have any questions. Kind regards, Junior.

Further to our telephone conversation this morning, thank you for your comments about our Travel consultant Steven and we will be sure to pass your kind comments over to him. As mentioned during our call, with regards to you receiving an email in error, we apologise again for this extremely rare event and will take measures to ensure this does not happen again. Thank you for your understanding on this matter during our conversation this morning and as mentioned, you have my direct dial if you have any questions or need any assistance with your booking. We hope you are looking forward to your In Pursuit of Pandas tour next year and it promises to be a fascinating trip. Kind regards, Junior.

Thank you for taking the time to post your comments about the service we have provided you so far. This time of the year can become extremely busy as this is the most popular time for our Customers to visit China. We are working hard to ensure staff are always available for calls to satisfy your queries as quickly as possible, but appreciate lines can get busy at times. We will also try to get back to you as quickly as possible upon leaving a message. Arti is one of our most experienced travel consultants and will be pleased to hear your kind comments about the service she has provided you with. We look forward to welcoming you on board your tour and we are sure you will be looking forward to your trip even more so. Kind regards, Junior.

Thank you for your review and for your understanding regarding the date change to your tour. This is a rare occurrence but is sometime needed to ensure the best experiences and smooth running of arrangements while on tour. We look forward to welcoming you on your Grand Tour of China which promises to be an experience of a lifetime! Please let us know how your trip goes upon your return, we'll love to hear your experiences. Kind regards, Junior.