Standard of guides was excellent, a special thanks to Summer our National Guide. On booking in the UK, we were not told there was a direct BA flight from Heathrow yet found fellow travellers who...
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Wendy Wu Tours
Wendy Wu Tours
10 years ago
Welcome home following your recent tour and we are delighted that you have enjoyed your time away with us!
We were sorry to hear of your disappointment with your flight but, please rest assured our reservation team are trained to always offer the best flights available to all our customers and regret Ba flights were not available at the time of your booking.
Due to the various Pre-tour arrangements and flight options, passengers often arrive at various times of the day, therefore earlier arrivals can use this as leisure time.
We hope you can travel with us on one of our new additions to South America or South Africa.
Kind regards,
Junior
The Adviser knew all about the tour I was interested in and answered my questions knowledgeably. The paperwork arrived when I expected it too and is very comprehensive.
Lisa Ward at Wendy Wu was helpful and prompt in answering several emails before we eventually booked our trip to South America.
We have travelled with them to China previously which was also handled...
We filled out a online enquiry form and then we were emailed by a consultant. We were very confused with the brochure. The brochure made adding a dubai stopover look very simple and inexpensive,...
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Wendy Wu Tours
Wendy Wu Tours
10 years ago
We regret any misunderstanding when you made your initial enquiry. If you have any queries regarding the quotes you were provided with, please feel free to contact a member of our Customer Service team.
We look forward to welcoming you on tour.
Kind regards,
Lorraine
The lady I spoke to was extremely helpful and diligent. Thanks
Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you for providing us with your feedback following your new booking.
We are pleased you have received the help you have required during your booking process. We will be sure to pass you comments over to Mel.
We look forward to welcoming you on your tour in the near future.
Kind regards,
junior
So far have not received confirmation of payment difficult to know yet how the booking will proceed,
Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you for your query,
with regards to your deposit documentation, this is usually sent out within 2 - 3 days after the booking is made and We have sent you your booking confirmation. As you booked with us yesterday, Your remaining documentation should arrive very soon.
If there are any issues with this, please contact us and we will be happy to help.
Kind regards,
Junior
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.