We are still awaiting the promised email confirmation that we should have received yesterday for the holiday we have booked. We would have rated it excellent if we had received the email. We will...
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Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you for your email and apologies for the delay as we have some technical difficulties. Your confirmation will be with you as soon as this has been resolved.
If you have any further queries, please feel free to contact our
Freephone and we will be glad to help on - 0800 630 0888
Kind regards,
Junior
George, your guide, is fantastic, worked incredibly hard and was always upbeat. He gets an "excellent" and a full set of stars. Your local guides in Harbin and Shanghai were also very good.
There...
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Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you for your feedback and we are sorry to hear of your disappointment with some aspects of the tour. The Chinese government cancelled New Year celebrations in Shanghai and sadly, we were unaware of this prior to your departure. Your comments have been passed onto our office in China and we will send you a full reply by email.
Thank you for your kind words of appreciation about George and we are delighted enjoyed seeing the spectacular ice sculptures in Harbin.
Kind regards,
Lorraine
Отзывы о товаре
Дата покупки: 09/02/2016
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Надежный клиент
10 years ago
Liz, was very helpful, replied to all my email questions very quickly. Would definitely recommend.
The telephone follow-up on the initial enquiry was quick (within half an hour) and the "rep" was able to answer all my queries including his experiences for part of my tour.
Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you for taking the time to post your feedback following your booking with us and we are delighted you are joining us on tour!
We were further pleased your booking agent Steve was able to provide you with all your required arrangements.
We will be sure to pass your comments over to Steve who will be delighted with your comments.
Kind regards,
Junior
Art was good - Although documentation was of a standard nature and referred to a paragraph on Tipping which didn't exist
Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you for booking your trip to Japan with us and we are sure you will have a delightful time on tour with us.
Please be advised that the tipping whilst in Japan will be at your discretion.
if you have any queries please feel free to contact us on our freephone number - 0800 630 0888
Kind regards,
Junior
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.