I would be hard pushed to find any fault with the service we received during our holiday. Our National Guide Vivian Zhong was beyond exceptional. Her attention to detail, organizational skills and...
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Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you! We really appreciate your kind words attributed to your guide Vivian and are testament to the great work she does on our tours.
As always, we will ensure your kind comments are passed over to our China office who will in turn inform Vivian - It'll make her day!
Wendy Wu are proud to be able to provide you with experiences you are happy with and will cherish for a longtime to come.
Kind regards,
Junior
Katherine Brake has been extremely helpful using her own knowledge to provide good advice and suggestions. She has always dealt with and responded to queries promptly. Would recommend.
Wendy Wu Tours
Wendy Wu Tours
10 years ago
thank you for taking the time to post your review of your booking experience and we are delighted you have received our high level of customer service while booking with Katherine recently.
We will be sure to pass over your comments to Katherine who will surely be happy to hear you were pleased with her assistance while booking your tour.
We look forward to welcoming you on tour with us an we are sure you are anticipating starting your journey into China.
Kind regards,
Junior
Very knowledgeable guides, hotels in good locations and lovely food.
Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you for your feedback!
We are delighted you have enjoyed your Angkor to the Bay tour with us, including the food, guides and attractions you visited.
See you again in the not too distant future?
Kind regards,
Junior
First rate service from a company that is expert in its field
Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you as always for posting your feedback following your Tibetan Wonders tour with us and it is very pleasing to hear you are happy with our organisation of your tour.
Altitude can affect people differently with varying severity so we are delighted we have given enough time for your group to acclimatise before heading to altitude on your tour.
We are so pleased to hear our experience in leading tours in Asia continues to ensure the best experiences for your customers such as yourself!
We really hope to see you again on another one of our tours.
Kind regards,
Junior
Tour guides on ground very helpful, unfortunately, let down by management. Very disappointed with Wendy Wu
Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you for your feedback and we are sorry to hear of any disappointment. Please get in touch with our customer service team via our website, or give us a call if you’d like to chat through your trip in more detail.
Kind regards,
Lorraine
Mel in London has been very prompt and helpful, and always phones back when I have a question.
Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you for taking the time out of your day to let us know you are pleased with the level of service you have received from Mel in our London office.
We will be sure to let her know of your kind comments - and we are sure she will be happy with your review.
Kind regards,
Junior
Our tour guide, Sophie was brilliant and the organising was second to none.
The local guides were very good too.
The hotels were all good quality and very clean.
The Victoria Jenna was better than...
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Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you for taking the time to post your feedback following your return from your Majestic Yangtze tour with us and we are proud to hear your comments about your experiences which you have enjoyed.
Very happy to hear your comments attributed to your guide Sophie and how she organised your tour successfully.
Our groups tend to mix well, with our travelers creating a 'family' while on tour.
We hope your memories of your tour are long lived in your memory.
Kind regards,
Junior
Lots of mistakes with flight booking. I was told the manager will call me back on Saturday. Nobody called me. Asking for more money for d flight changes and not giving the good will gesture as...
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Wendy Wu Tours
Wendy Wu Tours
10 years ago
We are sorry to hear of your disappointment with our booking service. In the time between us providing your initial quote and you booking the tour, the cost of the flight from Beijing to Hong Kong had increased. We were pleased that with some re-arranging it was possible for us to avoid charging you an additional supplement.
We are sorry if you were expecting a call from a manager on Saturday but hope you found our consultant helpful.
Please feel free to contact us if you have any further queries.
Kind regards,
Lorraine
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.