From the very beginning of the telephone conversation Flora made sure I was happy with the information that she was giving and made sure that any questions that I asked she answered. The booking went...
Lisa was very nice during the booking on Friday and quoted me for my trip, I called her back as she had forgot to make the £300 discount per person as advertised online. I then asked her to quote me...
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Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you for taking the time to post your feedback following your booking with us and we are delighted you have decided to travel with us for your Wonders of China tour.
Our reservations staff are trained to offer the best flights available and will try hard to match any requests our preferences. Please be advised that the flights Lisa has booked for you, depart China later, giving you an extra day rather than you missing out on some of your trip. These flights were booked at no additional cost with no supplement and represent the best available flights for your trip.
Please be advised that if you would like to travel with Air France, you would lose your discount and have to pay a supplement which could be quite costly. This would also give you less time in china as your current flights depart later than the advertised departure for your tour.
Apologies for any misunderstanding, but should you still wish to fly with Air France, please feel free to contact us.
Kind regards,
Junior
Надежный клиент
10 years ago
I am so sorry and withdraw most of the comments about loosing a day. I had thought i was leaving earlier and had not checked my dates properly.
I would now like to say that i am very happy with the whole booking and i apologise if my comments may have seen negative...... Checking my dates now leaves me feeling very happy and i am now very satisfied with the process.
Wendy Wu Tours
Wendy Wu Tours
10 years ago
Hello and thank you for your additional comments which are greatly appreciated and we will pass your comments over to Lisa who will be delighted you are happy with your arrangements.
We appreciate there is a lot of information to take in prior to your departure and some things can sometimes be missed. If you are unsure about anything or require any further information, please feel free to contact us and we will be delighted to help.
Thank you again for your kind comments and we look forward to you joining us on tour.
Kind regards,
Junior
Дата покупки: 03/07/2016
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Надежный клиент
10 years ago
Very ease telephone manner from staff with no pressure
Дата покупки: 05/07/2016
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Надежный клиент
10 years ago
Efficient knowledgeable booking agent with excellent polite service.
Дата покупки: 04/07/2016
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Надежный клиент
10 years ago
very well organised
Отзывы о товаре
Дата покупки: 18/06/2016
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Надежный клиент
10 years ago
Helpful and efficient!
Дата покупки: 01/07/2016
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Надежный клиент
10 years ago
Took a lot of time and patience with us organising our perfect tour to China
Дата покупки: 28/06/2016
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Надежный клиент
10 years ago
Questions answered and explained, accurate information about holidays given.
While we received quick responses to most of our queries we encountered a difficulty over visa arrangements. Due to other travel plans we will be unable to comply with submitting our passport 8 weeks...
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Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you for taking the time to post your review of the service you have received since you have booked with us.
We are sorry to hear of your dissatisfaction with the service you have received during your visa application process, please be advised that We will be happy to refund you and would like to apologise for any misunderstanding caused to your arrangements.
We will be sure to post your cheque to your home address within the next few days.
Kind regards,
Junior
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.