I had my rescue doberman, Dexter, covered with them, he was diagnosed with DCM in October 2016 and passed away in 2017. Throughout Vetsmedicover were very supportive and understanding and paid out...
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Francesca
Muddy Paws
8 years ago
Thank you very much for your feedback, this response means so much to us. If you would like to follow us on on Facebook we would love to keep in touch with you :)
I would prefer to have a paper copy of my policy. Also I received an email from the company that they use to set up direct debits saying I had changed my email address which I hadn’t. This took some...
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Sarah
Muddy Paws
8 years ago
Good Morning Mr Peach
Thank you for leaving a review regarding your recent insurance purchase. I am sorry to hear of the confusion with regards to the email received from Premium Credit Ltd. We understand that they did have a few technical problems over the Christmas period and incorrect emails were automatically generated, however, these have now been resolved. If you should have any further queries with regards to your direct debit arrangement, please feel free to contact our customer service team in the first instance, as we may be able to assist you without the need of contacting Premium Credit.
With regards to your policy documentation, we can arrange for you to receive all correspondence by post as well as email. I will arrange for a member of our customer service team to call you and discuss this.
In the meantime, if we can be of any further assistance, please call us on 0121 308 8685 or email admin@vetsmedicover.co.uk. We are always happy to help.
Kind regards
Team VMC
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SH
Sian Hall
Подтверждено Feefo
8 years ago
Что Sian Hall сказал(-а) о Muddy Paws:
Excellent, caring, knowledgable staff
The lady who took my call was extremely informative, helpful and knowledgable. The lady was very nice and easy to speak to
Sarah
Muddy Paws
8 years ago
Good Morning Miss Hall,
Thank you very much for your lovely review. We are very proud of our customer service team at VetsMediCover, and we always aim to provide the highest level of service.
If you should have any queries regarding your insurance cover, then please do not hesitate in contacting our team. We are always happy to help!
Kind regards
VetsMediCover
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VW
Victoria Whitelaw
Подтверждено Feefo
8 years ago
Что Victoria Whitelaw сказал(-а) о Muddy Paws:
Service was easy to use online and great cover for my puppy
Sarah
Muddy Paws
8 years ago
Dear Miss Whitelaw
Thank you for your review and for the kind words regarding our service. It is always good to know that customers are happy to come back to us for new cover.
If we can be of any further assistance, please do not hesitate to contact our customer service team.
Kind regards
VetsMediCover
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Надежный клиент
Подтверждено Feefo
8 years ago
Would recommend
Easy to set up on line . Staff also very helpful in the telephone . Reasonably priced . Would recommend
Sarah
Muddy Paws
8 years ago
Dear Policyholder
Thank you for your kind words regarding the service provided by our staff, when you took our your insurance cover. It is always good to receive such feedback, and we do endeavour to maintain an excellent personal service throughout your policy period.
If you should have any queries at any time, please do not hesitate to contact our customer service team.
Kind regards
VetsMediCover
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Надежный клиент
Подтверждено Feefo
8 years ago
would definitely recommend them lady on the phone explained everything to me and was extremely nice
Sarah
Muddy Paws
8 years ago
Good Afternoon
Thank you very much for your recent review. We are very proud of our customer service team at VetsMediCover and it is always pleasing to hear the same from our customers. I trust that we will maintain our service levels for you and should you have any queries, please do not hesitate to call us.
Kind regards
VetsMediCover
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EC
Elaine Carter
Подтверждено Feefo
8 years ago
Что Elaine Carter сказал(-а) о Muddy Paws:
patient
the lady i spoke to was very patient and helpful, explained everything she could.
Sarah
Muddy Paws
8 years ago
Good Morning Mrs Carter
Thank you very much for your recent review. We are very proud of our customer service team at VetsMediCover and it is always pleasing to hear the same from our customers. Please do not hesitate to call us with regards to any query.
Kind regards
VetsMediCover
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PG
Peter George
Подтверждено Feefo
Woodbridge
8 years ago
Что Peter George сказал(-а) о Muddy Paws:
website easy to use and cover for my 🐕 is everything i need i have already recommended your service to a work college i would rate a 5th 🌟 but as yet I haven't received my policy either through the...
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Francesca
Muddy Paws
8 years ago
Dear Mr George,
Thank you for your feedback! The emails are automatically emailed to you but sometimes go to spam folders because of the attachments. The documents have been emailed to you again today and we are popping some in the post for you too. Normally, we keep everything online but just to be sure that you receive them they are now in the post.
If you have any questions do email us on admin@vetsmedicover.co.uk and please also follow us on Facebook to keep up to date https://www.facebook.com/vetsmedicover/.
Many thanks for the recommendation!
All the best,
Team VMC
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Надежный клиент
Подтверждено Feefo
8 years ago
I have been very impressed with the speed that our claim has been handled and the regular emails received to keep me informed of proceedings.
I found VetsMedicover on line and have already...
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Francesca
Muddy Paws
8 years ago
Thank you very much for taking time to leave this review.
If you need anything else, you know where to find us!
Many thanks,
Team VMC
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DP
David Price
Подтверждено Feefo
8 years ago
Что David Price сказал(-а) о Muddy Paws:
Right policy for my dog.
Knowledgeable staff and had the cover I needed without the usual catches at a good price delighted but hope never to use them!
Sarah
Muddy Paws
8 years ago
Good Morning Mr Price
Thank you very much for your wonderful feedback.
Like you, we hope that you have no need to call on our services, but should you have any queries or concerns, then please do not hesitate to contact our customer services team.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
If you would like to follow us on on Facebook we would love to keep in touch with you :)
If you need anything, you know where we are.
Team VMC