Отзывы о Muddy Paws

Thank you for our 5* review. We are happy to hear renewal was easy and our prices are comparable. We do hope you do not need us too soon as this means your Pet is fit and well, please do not hesitate to contact the Admin Team on 0121 308 8685 if we can be of any further assistance, kind regards VetsMediCover

Thank you for our 5* review. We are delighted to hear you are happy with our service, please do not hesitate to contact us if we can be of any assistance in future, kind regards VetsMediCover

Thank you for our 5* review. We are thrilled to hear we offer excellent service, thank you! kind regards VetsMediCover

Thank you for our 5* review. We are very happy to hear our prices are competitive and your Claim was handled smoothly, we hope your Pet has made a good recovery. Please do not hesitate to contact us in future if we can be of any further assistance, kind regards VetsMediCover

Thank you for our 4* review. It is good to hear we are efficient and that you would recommend us, thank you. Please do not hesitate to contact the Admin Team on 0121 308 8685 if we can be of any further assistance, kind regards VetsMediCover

Thank you for our 5* review. We are delighted to hear we are friendly and excellent, thank you! kind regards VetsMediCover

Thank you for our 5* review. It is good to hear we are helpful and your Claims have been paid in a way that suits you. The Co-Insurance is set by the Insurer and does apply as you noted. Please do not hesitate to contact us if we can be of any further assistance, kind regards VetsMediCover

Dear Ms MoranWe are sorry to receive these comments and your review regarding the involvement of Premium Credit Ltd who collect our monthly instalments. Whilst we appreciate your comments regarding this matter, we have endeavoured to explain the purpose of their role and the requirement to sign the credit agreement. Your comments have been taken on board and will be considered when changes are applied to the customer application journey. You may be pleased to note that we have already made changes to the emails that are sent out to customers regarding their policies, and these now do include the name of each pet in the subject heading of the email.Kind regardsVetsMediCover

Thank you for our 5* review. We are very happy to hear that we were easy to contact and that your claim was dealt with quickly and efficiently. We hope your Pet has made a good recovery, kind regards VetsMediCover

Good morning Miss SimpkinWe are very sorry to read this review and totally understand your disappointment with this situation. Unfortunately, our system incorrectly stated an annual premium that did not match the monthly instalments and it is the annual premium that Premium Credit Ltd set up the credit agreement from.We did refer this to IT for further investigation, and I note that the customer advisor you spoke with did rectify the problem for you as soon as you contacted us. Your annual premium was adjusted with Premium Credit Ltd and your remaining instalments payable reduced further so that the overall collected premium will still be correct at the end of the policy period.Once again, please accept our sincere apologies for this error and I trust that the matter has now been resolved for you. If you should wish to discuss this further, then please do not hesitate to contact the customer service team.Kind regardsVetsMediCover