Quit, efficient and expert advice and product supply. I received friendly, responsive and helpful responses to my queries and when it came to purchasing payment and delivery were trouble free.
Stylish fan had it installed and doesn’t work. 5 days have passed still not resolved. Waiting to hear back from universal fans. Very expensive ornament!! I hope the company get back to me soon.
Vanessa
Universal Fans
4 years ago
Hi there,Thanks for reaching out to us. Your feedback is most valuable and helps us to improve both processes and our customer service too! We’re really sorry for any inconvenience caused with the fan you purchased. Upon liaising with the manufacturer on your behalf we’ve been assured they are already in contact with you to resolve this issue as we speak, however the process has been taking a bit longer due to the time of year and other impacts around COVID and some staff in isolation. If you do require any further assistance, please be sure to let us know!Regards,The team at Universal Fans
AW
athena williams
4 years ago
Thanks for the message universal fans team I look forward to a response - I think the fan is very stylish and suits my place well - so hopefully the problem is resolved very soon and I hear from the rest of the team - thanks for the prompt response
Отзывы о товаре
Vanessa
Universal Fans
4 years ago
Hi there,Thanks for reaching out to us. Your feedback is most valuable and helps us to improve both processes and our customer service too! We’re really sorry for any inconvenience caused with the fan you purchased. Upon liaising with the manufacturer on your behalf we’ve been assured they are already in contact with you to resolve this issue as we speak, however the process has been taking a bit longer due to the time of year and other impacts around COVID and some staff in isolation. If you do require any further assistance, please be sure to let us know!Regards,The team at Universal Fans
Vanessa
Universal Fans
4 years ago
Hi there,Thanks for reaching out to us. Your feedback is most valuable and helps us to improve both processes and our customer service too! We’re really sorry for any inconvenience caused with the fan you purchased. Upon liaising with the manufacturer on your behalf we’ve been assured they are already in contact with you to resolve this issue as we speak, however the process has been taking a bit longer due to the time of year and other impacts around COVID and some staff in isolation. If you do require any further assistance, please be sure to let us know!Regards,The team at Universal Fans
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.