Good afternoon,
Thank you for sharing your feedback.
We have reviewed your order and can see you ordered 64.5cm RECESS width, we clearly stipulate on this particular product description that we will deduct 15mm from the width to accomodate a recess specification, therefore the 63cm was correct.
Fortunately, you had purchased measure protect insurance and we could replace the blinds, the cost to you was £9.95 to cover the delivery cost for the replacement.
In regard to the cut of the blind, there is no mention of this on the communication to customer support, if you can send some images showing the issue we can assess this further.
Regards.
Unbeatable Blinds.