Отзывы о TravelUp

Good morning, Mr. Gott, Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and sincerely apologise for the frustration and concern this situation has caused. We understand how worrying it can be if you do not receive your e-ticket as expected. Ticket issuance is subject to the airline's confirmation and our quality checks, and in some cases this may take longer than anticipated. We regret if this was not communicated clearly. If your booking remains unresolved, please email us at admin@travelup.com with your booking reference and full details. Our team will investigate your case as a priority and provide you with an update. Your feedback is important to us and will be shared with the relevant teams as we continue to improve our service and communication. Regards, TravelUp

Good morning, Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and sincerely apologise for the frustration and disappointment this situation has caused. We regret to learn that you were dissatisfied with the service you received and that our communication and the handling of your enquiry did not meet your expectations. We understand how upsetting this must have been, particularly following the disruption to your travel. Providing courteous, professional and accurate customer service is extremely important to us, and we're sorry that this was not reflected in your experience. If your concerns remain unresolved, we kindly ask that you email us at admin@travelup.com with your booking reference and full details of your case. Our team will be happy to conduct a thorough review and provide you with an update. Thank you for bringing this to our attention. Your feedback will be shared with the relevant teams as part of our ongoing efforts to improve our customer service and communication. Regards, TravelUp

Good evening, Ms. Lau, Thank you for taking the time to share your feedback. We're sorry to hear that your experience with our customer service did not meet your expectations. We sincerely apologise for the difficulty you experienced in reaching our team and for the delays in our responses. We understand how frustrating this can be, particularly when you require timely assistance. We're pleased to hear that you found our automated travel updates, including check-in reminders, gate information and baggage notifications, helpful during your journey. Your feedback is greatly appreciated and will be shared with the relevant teams as we continue to improve our response times and the overall customer experience. Thank you for bringing this to our attention. Regards, TravelUp

Good afternoon, Mr. Sadinas, Thank you for your fantastic 5-star review! We're delighted to hear that you found our service reliable and that our email updates kept you well informed throughout your journey. Providing timely communication is something we strive for, and we're pleased it made a positive difference to your travel experience. Thank you for choosing TravelUp. We look forward to assisting you with your future travel plans. Regards, TravelUp

Good evening, Mrs. Begum, Thank you for your 5-star rating. We are delighted to know that you had a positive experience with us. Your support and feedback are greatly appreciated, and it means a lot to our team to receive such a wonderful rating. Thank you for choosing us for your travel needs. We look forward to assisting you again in the future and helping to make your next trip just as enjoyable. Regards, TravelUp

Good evening, Ms. Taylor, Thank you for taking the time to share your feedback and for awarding us 4 stars. We're delighted to hear that you found our booking process straightforward and appreciated the travel updates and notifications throughout your journey. It's also great to know that everything went smoothly overall. We appreciate your constructive feedback regarding the airline booking reference and the information available before departure. Comments like yours help us identify where we can improve the experience for our customers, and we'll be sure to share them with the relevant team. Thank you for choosing us. We hope to welcome you again soon and provide you with an even better experience next time. Regards, TravelUp

Good evening, Mrs. Llewellyn, Thank you for your wonderful 5-star review! We're delighted to hear that you found the booking process easy, our prices competitive, and our travel updates helpful throughout your journey. It's great to know that the timely reminders and notifications about your terminal and boarding gate made your travel experience even smoother. We also appreciate your feedback regarding the check-in process and boarding pass option. Your comments are valuable and help us continue improving our services. Thank you for choosing TravelUp. We look forward to assisting you with your future travel plans. Regards, TravelUp

Good evening, Mr. Khaliq, Thank you for your wonderful 5-star review! We're delighted to hear that you found our service easy to use and that our team was always helpful. Your kind words are greatly appreciated and encourage us to continue delivering the best possible experience for our customers. Thank you for choosing us. We look forward to assisting you with your future travel plans. Regards, TravelUp

Good evening, Ms. Cope, Thank you for your wonderful 4-star review! We're delighted to hear that you were pleased with our service and that our updates before and during your trip were helpful. It's great to know that you found the information clear, concise and useful throughout your journey. Thank you for choosing TravelUp. We appreciate your feedback and look forward to welcoming you again and providing an even better experience next time. Regards, TravelUp

Good evening, Mrs. Artan, Thank you for taking the time to share your feedback. We're very sorry to hear about your circumstances and sincerely hope your daughter's medical procedure went well. We understand how stressful unexpected situations can be, particularly when they involve a family member's health. Please note that any charges for changing or cancelling a booking are determined by the fare rules set by the airline, together with any applicable administration fees, and these are advised before any amendment or cancellation is processed. We're sorry that the available options did not meet your expectations. If you would like us to review your case once more, please email us at admin@travelup.com with your booking reference and full details. Our team will be happy to investigate and provide any clarification available. Thank you for your feedback. It helps us continue to improve our service. Regards, TravelUp