I think it's a good and valuable service but not for me due to accent barr
It's rather hard to comment as yes I do need debt advice. The advisor called me at the agreed time and seemed like she was friendly and helpful. Unfortunately due to the ladies accent I found it...
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Customer Care Team
Debt Free Advice
1 year ago
All feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience
As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the keener to make sure this gets resolved and doesn’t happen again.
Please call our Customer Care Team on 0800 808 5700 8am to 8pm 7 days a week to let them know all your details and we will do our best to tailor a satisfactory resolution for you
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Надежный клиент
Подтверждено Feefo
1 year ago
Repeating everything I knew already didn’t help me find a solution
Customer Care Team
Debt Free Advice
1 year ago
All feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience
As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the keener to make sure this gets resolved and doesn’t happen again.
Please call our Customer Care Team on 0800 808 5700 8am to 8pm 7 days a week to let them know all your details and we will do our best to tailor a satisfactory resolution for you
0
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RO
Rory
Подтверждено Feefo
London
1 year ago
Что Rory сказал(-а) о Debt Free Advice:
Clear, helpful advice. Top Marks
Debt Free Advice helped me alot to understand what solutions were avaliable to me. At the time I was in a stressful situation with my debts and being able to talk through my problem with the people...
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Customer Care Team
Debt Free Advice
1 year ago
Thank you for the great review! We’re so happy you loved your experience. Until then, we’re here if you need anything in the future.
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Надежный клиент
Подтверждено Feefo
1 year ago
Amazing service, from beginning to end.
Every option explained in detail and advised on other benefits that are available to us.
Customer Care Team
Debt Free Advice
1 year ago
On behalf of us all at SWLLC – we would like to thank you for sharing this great review. We are thrilled that you had a great experience
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Надежный клиент
Подтверждено Feefo
1 year ago
Good view to know how much one earns and usage and comparison
Budgeting
Customer Care Team
Debt Free Advice
1 year ago
Thanks so much for taking the time to leave us a positive review – it’s much appreciated
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Надежный клиент
Подтверждено Feefo
1 year ago
Bad service. - Lazy
Bad service the Catherine
Customer Care Team
Debt Free Advice
1 year ago
Thank you for leaving your feedback, we strive incredibly hard to make every customer experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time.
We’d really like to resolve this as quickly as possible and find a solution that works for you. Please call us on freephone 0800 808 5700 at a time convenient to you - we are open 8am to 8pm 7 days a week and we would like to talk to you more.
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Надежный клиент
Подтверждено Feefo
1 year ago
What a joke of a company. They reached out to me over a year ago, said they
What a joke of a company. They reached out to me over a year ago, said they were too busy at the time but would be in touch—never heard from them again. Now, out of the blue, they have the audacity...
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Customer Care Team
Debt Free Advice
1 year ago
Thank you for leaving your feedback, we strive incredibly hard to make every customer experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time.
We’d really like to resolve this as quickly as possible and find a solution that works for you. Please call us on freephone 0800 808 5700 at a time convenient to you - we are open 8am to 8pm 7 days a week and we would like to talk to you more.
0
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UN
Una
Подтверждено Feefo
London
1 year ago
Что Una сказал(-а) о Debt Free Advice:
Great advice
Very helpful advice the advisor broke everything down in the simplest way and shared some valuable information
Customer Care Team
Debt Free Advice
1 year ago
On behalf of us all at Hammersmith & Fulham – we would like to thank you for sharing this great review. We are thrilled that you had a great experience
0
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EL
Ela
Подтверждено Feefo
London
1 year ago
Что Ela сказал(-а) о Debt Free Advice:
No response
Following a 3 hr appointment and promises of support the email response I received was too difficult to understand and 56 pages long.
I then tried to call and email the advisor and have received no...
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Customer Care Team
Debt Free Advice
1 year ago
Thanks so much for bringing this issue to our attention and please let us apologise for the way in which you’ve been treated
Keeping our clients happy is our number one priority and we’d like to ask you for another chance to retain your custom
Please call us on 0800 808 5700 or we can reach out to you if you prefer at a time convenient for you.
In the UK, 8.5 million people are in need of debt advice, with a further 10.6 million at risk of needing debt advice. Join the 250,000 people who have already benefited from free debt advice from dedicated staff across our partnership of FCA regulated charities. DFA is a free advice service led by Toynbee Hall, a registered charity [211850] and a company limited by guarantee [20080].
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
In the UK, 8.5 million people are in need of debt advice, with a further 10.6 million at risk of needing debt advice. Join the 250,000 people who have already benefited from free debt advice from dedicated staff across our partnership of FCA regulated charities. DFA is a free advice service led by Toynbee Hall, a registered charity [211850] and a company limited by guarantee [20080].