Отзывы о tinhat™ Insurance

Hi,

Thank you for for taking the time to leave your feedback, though I'm saddened to hear that you've had a bad experience with us.

We aim to provide our customers with the best service possible, and endeavor to process all claims within 48 hours. It's very unusual that a claim would take longer than this.

Having discussed your case with our policy administrator, it seems that they were waiting for you to contact them regarding your claim - and having received no response after 14 days they had to withdraw it. Unfortunately they also haven't received a cancellation request from you yet, which explains why your refund hasn't been processed. I've just emailed you directly to try and establish what went wrong, and I hope that we can backdate your cancellation and process a refund.

Best wishes,

Joe

Hi Jeanette,

Thank you for taking the time to provide some feedback on our service.

I'm really glad to hear that we helped you to find the right insurance for your phone.

Best wishes,

Joe

Hi Lois,

Thanks for choosing Tinhat, and for taking the time to leave your feedback. We do work hard to ensure that our website is easy to use and that our prices are competitive, so it's great to hear that we're succeeding in this!

Best wishes,

Joe

Hi,

Thanks for choosing to insure your phone with Tinhat and for taking the time to leave your feedback. It's great to hear that you've had a positive experience with us to date.

Best wishes,

Joe

Hi Nigel,

Thank you so much for posting your review. I'm really pleased to hear that you rate Tinhat so highly, and we'll endeavour to continue to provide you with a great service moving forward!

Best wishes,

Joe

Hi,

Thanks for taking the time to send in your feedback. It's great to hear that we were able to help out, and we're always here if you ever have any questions about your policy.

Best wishes,

Joe

Hi John,

Thanks for taking the time to rate our service. It's very much appreciated, and it's great to hear that you've had a good experience with us.

Best wishes,

Joe

Hi Emily,

Thanks for taking the time to give your feedback.

It's fantastic to hear that you've had a positive experience with us, and we'll endeavour to provide you with a great service throughout the life of your policy.

Best wishes,

Joe

Hi Lauren,

Thanks for taking the time to provide feedback, we really appreciate it.

We're always working on our website to ensure that it's customer friendly and easy to buy from, and it's great to hear that we're doing a good job!

Best wishes,

Joe

Hi Adele,

Thanks for the positive feedback. We do pride ourselves on taking a personal approach to online sales, and so it's great to hear that we were able to help you to make a quick and informed decision about your mobile insurance.

Best wishes,

Joe