Inspiring and empowering customers to read, learn, create and play
Обслуживание
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Оценок за прошлый год:
Просмотр всех 269,282 отзывов
Надежный клиент
Подтверждено Feefo
10 months ago
Great value
A really good range of products at very good prices. I went onto to the site to order items for college, did that and bought Xmas craft items too including fake snow and cinnamon sticks! All products...
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Надежный клиент
Подтверждено Feefo
10 months ago
Books galore
The service I received was very good. Would recommend The Works, Ashton-under- Lyne, Tameside to family and friends.
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Надежный клиент
Подтверждено Feefo
10 months ago
Will lose your order and only refund you if you chase
Terrible customer service - heard nothing about my order for weeks and weeks - if i hadnt chased it myself I doubt id ever have heard anything from them and never got my money. Turns out they...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund, unfortunately due the relocation of our warehouse we were unable to resend your order.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
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Надежный клиент
Подтверждено Feefo
10 months ago
Good overall service
Delivery coukd have been quicker
Didn't appreciate receiving over 50 emails advising an item was out of stock hhb
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Надежный клиент
Подтверждено Feefo
10 months ago
Purchasing from the Works
Great value, fast delivery
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AL
Anne Lankshear
Подтверждено Feefo
GBR
10 months ago
Что Anne Lankshear сказал(-а) о The Works:
Good experience
Three books ordered at a good price, swiftly delivered with no hassle and in new condition. Will enjoy reading.
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Надежный клиент
Подтверждено Feefo
10 months ago
Great books
Excellent variety of books and offers
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Надежный клиент
Подтверждено Feefo
10 months ago
Poor quality
Some items poor quality and fell apart with test use . was only a few pound so not worth my time and effort to rectify . I feel like a child could have choked on the pieces
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that you were disappointed with the quality of your items.
We can confirm that any items can be returned to any one of our stores.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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Надежный клиент
Подтверждено Feefo
10 months ago
Don't bother
It took 3 weeks to get my order, I contacted them twice and was just told to wait. One item was missing and the box was damaged when it finally arrived. Wish I'd never bothered.
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to the warehouse relocating.
We are working closely with our warehouse team to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund for the missing item from your order.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.