Inspiring and empowering customers to read, learn, create and play
Обслуживание
3.2
/5
5
4
3
2
1
548
99
75
105
448
1,275
Оценок за прошлый год:
Просмотр всех 269,282 отзывов
Надежный клиент
Подтверждено Feefo
10 months ago
Good products, shame about the processing time.
While the products I ordered did arrive as described, the shipping took almost a month, when it was advertised as taking up to 10 working days. Thankfully I wasn't in a hurry, but I did find this...
читать еще
0
Поделиться
RC
Roberta Cartwright
Подтверждено Feefo
10 months ago
Что Roberta Cartwright сказал(-а) о The Works:
Not as good as a service or as fast a delivery as they once were
0
Поделиться
SP
Sandra Purslow
Подтверждено Feefo
10 months ago
0
Поделиться
LK
Lori Knight
Подтверждено Feefo
GBR
10 months ago
Что Lori Knight сказал(-а) о The Works:
No order or no refund
Still waiting for my refund on my order I ordered on the 27th of September
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that you have not received the correct refund.
Please contact our customer service team on 0121 313 6050 who will try to resolve your issues.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Поделиться
Надежный клиент
Подтверждено Feefo
10 months ago
Store staff great, awful warehouse and did not receive order.
Ordered online, waited for weeks, called the store for an update and there was an issue at the warehouse, I got an email saying my order was at the store as requested. Got to the store, and they had...
читать еще
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that you did not receive your order.
Our records show that our customer service team have resolved this issue and a refund has been processed.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Поделиться
Надежный клиент
Подтверждено Feefo
10 months ago
Bad packaging, lost part of order
Ordered some books, package arrived ripped and with items missing. We told the works by then they had run out of the books and couldn’t fulfil the order. Disappointing.
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
We are sorry to hear that we could not fulfill your order on this occasion.
Unfortunately due to the popularity of our items they can sell out very quickly, the website is updated at regular intervals but as it is not a live inventory system this issue can arise on occasion.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Поделиться
Надежный клиент
Подтверждено Feefo
10 months ago
Stationary
Good
0
Поделиться
LL
Lisa Lyle
Подтверждено Feefo
10 months ago
Что Lisa Lyle сказал(-а) о The Works:
Didn't receive my order
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Поделиться
Надежный клиент
Подтверждено Feefo
10 months ago
Happy Customer
Items exactly as expected and well packed. Good communication too.
0
Поделиться
NV
Nicola Vallance
Подтверждено Feefo
GBR
10 months ago
Что Nicola Vallance сказал(-а) о The Works:
Great overall experience
On the items which were click and collect.
Good, fast click and collect turnaround, these are Christmas presents so cannot review the products.
On the items bought in store.
Craft bits for my 3 year...
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.