Inspiring and empowering customers to read, learn, create and play
Обслуживание
3.2
/5
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1
556
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1,284
Оценок за прошлый год:
Просмотр всех 269,282 отзывов
LO
Louise
Подтверждено Feefo
GBR
10 months ago
Что Louise сказал(-а) о The Works:
Dont waste your money
Delivery non existent due to the apparent distribution centre moving. Over 10 working days & still not dispatched. Close your website if you cant fulfill delivery dates. Customer service email...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay the order was cancelled and refunded as we are unable to resend.
We are working hard on getting our processes rectified and our despatch times improved.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
1
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Надежный клиент
Подтверждено Feefo
10 months ago
Awful service. Buyer beware!
Placed an order. Order never turned up. No communication from The Works. No support given. Had to fight to get a refund. Shocking customer service.
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
1
Поделиться
AR
Alison Rushton
Подтверждено Feefo
GBR
10 months ago
Что Alison Rushton сказал(-а) о The Works:
Great
Ordered books for Christmas presents online which was very easy to use. Had them delivered to my local store as last year I had them ordered to home address and they went ‘missing’ - staff in store...
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0
Поделиться
Надежный клиент
Подтверждено Feefo
10 months ago
First Class.
0
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PD
Pamela Dickens
Подтверждено Feefo
10 months ago
Что Pamela Dickens сказал(-а) о The Works:
Prompt delivery of on line order
0
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Надежный клиент
Подтверждено Feefo
10 months ago
Poor service
placed order still not received after 20 days so rang them to be told they would be cancelling order due to problems in their warehouse
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay the order was cancelled and refunded as we are unable to resend.
We are working hard on getting our processes rectified and our despatch times improved.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Поделиться
AD
Ann Pitts DEVON
Подтверждено Feefo
ALB
10 months ago
Что Ann Pitts DEVON сказал(-а) о The Works:
no delivery of books to review
I was most disappointed not to have had my order fulfilled due to the move to your new warehouse when I had rung to query an estimated arrival all seemed okay but couldn't be given an exact date...
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0
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Надежный клиент
Подтверждено Feefo
10 months ago
Good
All parcels arrive quickly,in good condition and in recyclable packaging
0
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NA
Nazmin Ahmed
Подтверждено Feefo
10 months ago
0
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KJ
Karen Julian
Подтверждено Feefo
GBR
10 months ago
Что Karen Julian сказал(-а) о The Works:
Love the works
Easy to use website, a big variety and the ordering was very easy. The last order took longer than usual because they where moving wearhouses but as I love products from the works I was happy to...
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.