Inspiring and empowering customers to read, learn, create and play
Обслуживание
3.2
/5
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1
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1,284
Оценок за прошлый год:
Просмотр всех 269,282 отзывов
Надежный клиент
Подтверждено Feefo
10 months ago
Useless service
I didn’t
the whole of my order was cancelled
as they said they had problems in the warehouse,absolutely useless
Didn’t even offer to redo my order,instead cancelled it
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay the order was cancelled and refunded your order as we are unable to resend.
We are working hard on getting our processes rectified and our despatch times improved.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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MN
Michele Noach
Подтверждено Feefo
GBR
10 months ago
Что Michele Noach сказал(-а) о The Works:
Fab books
Efficient, good value, fast delivery, lovely product.
0
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Надежный клиент
Подтверждено Feefo
10 months ago
good service
very good
0
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DA
Dawn59
Подтверждено Feefo
GBR
10 months ago
Что Dawn59 сказал(-а) о The Works:
Unbelievable Disappointed
I ordered alot of items on The Works on line and after waiting 3 weeks for them they decided that they were moving and there for i won't be getting my order yet!
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay the order was cancelled and refunded as we are unable to resend.
We are working hard on getting our processes rectified and our despatch times improved.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Поделиться
KA
Kim Anderson
Подтверждено Feefo
10 months ago
0
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Надежный клиент
Подтверждено Feefo
10 months ago
Purchase made for grandchildren
Nice selection of items, quick delivery.
0
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SH
Sadia Hussain
Подтверждено Feefo
GBR
10 months ago
Что Sadia Hussain сказал(-а) о The Works:
Good selection of books veey reasonably priced
Good selection of books and very reasonably priced
0
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Надежный клиент
Подтверждено Feefo
10 months ago
Lost parcel
I never received my parcel, it got lost in transit. Had to call up and find out what was happening.
Donna Smith
The Works
10 months ago
Good morning,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
Поделиться
Надежный клиент
Подтверждено Feefo
10 months ago
Disappointing
Not good. It took 17 working days to receive the goods. Their promise to deliver within 10 working days (and even that is too long) was obviously not met. Not only that three of the six items...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed with items missing.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Поделиться
Надежный клиент
Подтверждено Feefo
10 months ago
Very efficient service. Speedy delivery and reasonable prices.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.