Inspiring and empowering customers to read, learn, create and play
Обслуживание
3.2
/5
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Оценок за прошлый год:
Просмотр всех 269,282 отзывов
CB
Carole Bater
Подтверждено Feefo
9 months ago
0
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Надежный клиент
Подтверждено Feefo
9 months ago
Easy to order arrived on time
Excellent
0
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Надежный клиент
Подтверждено Feefo
9 months ago
Slow and unable to fulfil order
Usually a good service but the last couple of orders have been extremely slow with much of the order being unfulfilled which has been very disappointing
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the courier.
As detailed on our website, we have been experiencing unexpected delays due to our warehouse move.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
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Надежный клиент
Подтверждено Feefo
9 months ago
Excellent
0
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Надежный клиент
Подтверждено Feefo
9 months ago
Unhappy
No notification on warehouse move and only when unable to fulfil which left me without an order and without money as I hadn’t been refunded immediately.
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear about the issues that arose with your order.
Our records show the customer service manager has been in touch to try and resolve your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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Надежный клиент
Подтверждено Feefo
9 months ago
Great service and received my products in good time.
0
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Надежный клиент
Подтверждено Feefo
9 months ago
Books
Great choice in books and crafts
Great price
Delivery could be sooner than seven days
0
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Надежный клиент
Подтверждено Feefo
9 months ago
Won’t be ordering anything in future
I never received my order
Then had to chase numerous times to get a refund
I think I never would’ve got my refund if I hadn’t kept chasing
Won’t order from them again
Have unsubscribed from their...
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Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Поделиться
Надежный клиент
Подтверждено Feefo
9 months ago
Order not delivered
On this occasion I was very disappointed with the service. I placed my order on the 10th October, when it didn’t arrive after 2 weeks (10 working days) and having had no updates about delivery I...
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Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not sent to you due to the issues with the warehouse relocating.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Поделиться
Надежный клиент
Подтверждено Feefo
9 months ago
Great boxes
Very straightforward ordering and fairly prompt delivery. Goods were very pleasing and well made. Overall a pleasant experience and recommended.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.