Inspiring and empowering customers to read, learn, create and play
Обслуживание
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
Оценок за прошлый год:
Просмотр всех 269,282 отзывов
Надежный клиент
Подтверждено Feefo
9 months ago
Poor timing and poor communication for click and collect order
Placed order beginning of November expecting it within the 10 working days. Then had to call and chase order only to be told they are moving warehouse and they do t know when it will be delivered. I...
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Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
We apologise you did not receive an email confirming your order had arrived in store.
We will feedback your complaint to the store to ensure orders are clicked as arrived immediately.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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Надежный клиент
Подтверждено Feefo
9 months ago
not happy
I waited for 2 weeks for my parcel which i am now told i not going to get. They have said they are refunding my money and i am still waiting for that.
Donna Smith
The Works
9 months ago
Good Afternoon,
Thank you for your feedback.
We apologise you did not receive your order.
We can confirm that a refund has been issued.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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Надежный клиент
Подтверждено Feefo
9 months ago
Didn't recieve what i actually ordered and was offered a measly 10% discount as recompense
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that an incorrect item has been delivered to you.
Our records show that our customer service team issued a partial refund.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards ,
The Works.
0
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Надежный клиент
Подтверждено Feefo
9 months ago
Good shop to but things from .
Rated low because my order had to be cancelled had to go in shop to buy my items after refund but overall never had a problem with works normally .would recomend works great value for money great...
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0
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JG
Jacqui Goodall
Подтверждено Feefo
GBR
9 months ago
Что Jacqui Goodall сказал(-а) о The Works:
Happy with home delivery
Easy to order and delivered to home address is excellent
0
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CR
Caz Rudd
Подтверждено Feefo
GBR
9 months ago
Что Caz Rudd сказал(-а) о The Works:
Let down by Evri
Though I never received this order due to Evri, I had a swift reply and refund.
0
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ST
steve
Подтверждено Feefo
GBR
9 months ago
Что steve сказал(-а) о The Works:
Good value
Every order was delivered on time and good value will use again
0
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WH
Wendy Hemmings
Подтверждено Feefo
9 months ago
Что Wendy Hemmings сказал(-а) о The Works:
Fabulous company
Fabulous company
0
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SW
Sarah Wyllie
Подтверждено Feefo
GBR
9 months ago
Что Sarah Wyllie сказал(-а) о The Works:
Orders not fulfilled
I never received my order so I was refunded. I have placed the order again and 7 days later no sign of this order and no tracking details if it has been dispatched so I have no idea if this will...
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Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order has been delayed due to an issue with the warehouse.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Поделиться
Надежный клиент
Подтверждено Feefo
9 months ago
Absolutely ****
Zero stars .
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.