Inspiring and empowering customers to read, learn, create and play
Обслуживание
3.2
/5
5
4
3
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1
556
100
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448
1,284
Оценок за прошлый год:
Просмотр всех 269,282 отзывов
Надежный клиент
Подтверждено Feefo
9 months ago
Excellent
Excellent click and collect service, convenient
0
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Надежный клиент
Подтверждено Feefo
9 months ago
Good but delivery be be better
The value of books from The Works. Is excellent ,but delivery has become very hit and miss to what it has been when I started having books from them regularly
I normally order about £30 of 3 for...
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0
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Надежный клиент
Подтверждено Feefo
9 months ago
I'm never buying on line again
Going in to a physical shop is fine but my recent attempt to buy books for my grandchildrens' Christmas presents was a disaster on several levels. The Works is free advertising for Amazon. I ordered...
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Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
We are sorry that your order was despatched later than expected, due the warehouse relocating thus caused unforeseen delays.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards.
The Works.
0
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Надежный клиент
Подтверждено Feefo
9 months ago
Disapointed
The items I received were good, although took a lot longer to arrive than normal. I was disapointed though as I had ordered two jigsaw puzzles and although my order was accepted, it turned out one...
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Надежный клиент
Подтверждено Feefo
9 months ago
sliw
16 days to receive order no explanation
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order took longer to arrive than expected.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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Надежный клиент
Подтверждено Feefo
9 months ago
Don't recommend
My order was cancelled twice. Place order above £100 with spending so much time & efforts.
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was damaged at the couriers so could not be delivered.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a refund has been issued.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
1
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HC
Helen Cameron
Подтверждено Feefo
9 months ago
Что Helen Cameron сказал(-а) о The Works:
poor
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback
We are extremely sorry that you have been disappointed with your order from the Works
We can confirm that this was ordered on the 22nd of September and delivered on the 25th of September.
If you have any issues concerning your order, please contact Customer service on 0121 313 6050 or email enquiries@theworks.co.uk.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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Надежный клиент
Подтверждено Feefo
9 months ago
Warehouse Updates delivery cancelled
I placed my ordered on 26/10, there was no note on the website to suggest there would be any delivery issues on the front page. I chased a few weeks later and was told The Works were changing...
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Надежный клиент
Подтверждено Feefo
9 months ago
Delivered on time and looked after in travelling no broken things thank
0
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JB
Jayne Bunston
Подтверждено Feefo
9 months ago
Что Jayne Bunston сказал(-а) о The Works:
Good experience!
Easy to order online & collect at my local store. No problems.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.