Inspiring and empowering customers to read, learn, create and play
Обслуживание
3.2
/5
5
4
3
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1
556
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448
1,284
Оценок за прошлый год:
Просмотр всех 269,282 отзывов
JJ
Jack Jackson
Подтверждено Feefo
GBR
8 months ago
Что Jack Jackson сказал(-а) о The Works:
Good price and item was good
Very good service, I tried to put down about collecting from store. The delivery was good, .
0
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IM
Imogen
Подтверждено Feefo
GBR
8 months ago
Что Imogen сказал(-а) о The Works:
Terrible service
Terrible customer service. Delivery took a month. Customer service team really unuseful and take an extremely long time to reply. Once my order arrived had items missing and now no one will respond...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that your order has arrived with items missing.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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Надежный клиент
Подтверждено Feefo
8 months ago
Very late delivery
customer service was very helpful when I explained that I was unable to drive do a store due to a recent accident
And I had to purchase a large order for our after school club.
I had to chase my...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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Надежный клиент
Подтверждено Feefo
8 months ago
Poor delivery
I didn’t receive my items, while they did refund me because of the delivery service I had to order gifts elsewhere
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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Надежный клиент
Подтверждено Feefo
8 months ago
Disappointing
It was unfortunate that I never received the goods I ordered. Although customer service was responsive, I did have to keep chasing my refund.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Поделиться
LS
Lorraine Smith
Подтверждено Feefo
GBR
8 months ago
Что Lorraine Smith сказал(-а) о The Works:
Don’t bother
Never received my order
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Поделиться
Надежный клиент
Подтверждено Feefo
8 months ago
Couldn’t fulfill order
Ordered online early November and it stated 10 working days. Waited 3 weeks and had zero communication in that time and the order was sitting still as placed. Contacted customer service and it took...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order had to be cancelled due to the length of time for the despatch
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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Надежный клиент
Подтверждено Feefo
8 months ago
Delivered on time. Well packaged
0
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Надежный клиент
Подтверждено Feefo
8 months ago
Great service
The website is easy to use. It was a fast delivery and everything was delivered in perfect condition.
0
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Надежный клиент
Подтверждено Feefo
8 months ago
Online order
I ordered products on 11 November it's now one full month later (11 December) and they still have not arrived!
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.