Inspiring and empowering customers to read, learn, create and play
Обслуживание
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
Оценок за прошлый год:
Просмотр всех 269,282 отзывов
Надежный клиент
Подтверждено Feefo
8 months ago
Fabulous
Excellent value for money
0
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Надежный клиент
Подтверждено Feefo
8 months ago
0
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Надежный клиент
Подтверждено Feefo
8 months ago
Very pleased!
Good selection of books at good prices, packed really well, and delivered in a few days. Very pleased.
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CB
Catherine Bennett
Подтверждено Feefo
GBR
8 months ago
Что Catherine Bennett сказал(-а) о The Works:
Amazing value
A great deal on 100 books I bought first my grandson’s nursery, which they delivered
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Надежный клиент
Подтверждено Feefo
8 months ago
Awful service
Awful experience, still waiting for the item to be delivered after ordering on 12th November, has been dispatched to Evri for two weeks who are still waiting for it.
What use is an advent calendar...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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Надежный клиент
Подтверждено Feefo
8 months ago
Emails to keep me up to date as to when parcel would arrive. Packaging was minimal and recyclable. Package arrived quickly
0
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Надежный клиент
Подтверждено Feefo
8 months ago
Incomplete order
The last two years I have ordered books for Christmas present. Both years the order didn't come fully! It was very frustrating that the website allowed me to buy them but then the the books didn't...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that your order has arrived with items missing.
Our records show a refund has been issued for the missing items.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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Надежный клиент
Подтверждено Feefo
8 months ago
Fab thanks
0
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KS
Kimberly Swinnerton
Подтверждено Feefo
8 months ago
0
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Надежный клиент
Подтверждено Feefo
8 months ago
Item missing from order
One item I ordered (and paid for) wasn't delivered. I messaged customer service and was immediately given a refund, without the option of having the item delivered separately. This was due to be a...
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.