Inspiring and empowering customers to read, learn, create and play
Обслуживание
3.2
/5
5
4
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1
556
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1,284
Оценок за прошлый год:
Просмотр всех 269,282 отзывов
CI
Carol Ives
Подтверждено Feefo
6 months ago
Что Carol Ives сказал(-а) о The Works:
Sadly not a fast enough service for modern day.
It was slow,I was notified quite late that my order could not be fullfilled and i was sent two wrong items.
I love the store but live 15 miles away but i would not order online again which is a shame
Donna Smith
The Works
6 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that your order took longer than expected with incorrect items.
Please contact Customer service on 0121 313 6050 or email enquiries@theworks.co.uk.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards ,
The Works.
0
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EA
Elfa Allnutt
Подтверждено Feefo
GBR
6 months ago
Что Elfa Allnutt сказал(-а) о The Works:
Service second to none.
Excellent as always.Have been using The Works. since beginning of ‘covid’ and always had excellent service.Easy to browse and place order.Delivered within 2-3 days.Order always correct,securely...
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0
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Надежный клиент
Подтверждено Feefo
6 months ago
Excellent
0
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Надежный клиент
Подтверждено Feefo
6 months ago
Several items missing from parcel
Donna Smith
The Works
6 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that your order has arrived with items missing.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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DS
Denise Simpson
Подтверждено Feefo
GBR
6 months ago
Что Denise Simpson сказал(-а) о The Works:
Jigsaws
Ordered on line some jigsaws puzzles and the service was quick got them in four days jigsaws
0
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EA
Esther J Fenton-Allen
Подтверждено Feefo
GBR
6 months ago
Что Esther J Fenton-Allen сказал(-а) о The Works:
Order from The Wirks
Everything was dealt quick and I was kept up to date every step of the way.
0
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Надежный клиент
Подтверждено Feefo
6 months ago
Good service
Easy ordering and everything went as predicted.
0
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Надежный клиент
Подтверждено Feefo
6 months ago
Lovely service
Lovely, staff were friendly and helpful.
I paid for my goods quickly and was made to feel very welcome in the store
0
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HO
Holly
Подтверждено Feefo
GBR
6 months ago
Что Holly сказал(-а) о The Works:
Damaged books
Awful. Notified that books were damaged beyond repair in transit after waiting nearly a week for delivery. Had to arrange a last minute present due to this. Will not be using online service again
Donna Smith
The Works
6 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that your order was not delivered due to being damaged at the couriers.
Our records show that our customer service team have issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Поделиться
SM
Stacey Mitchell
Подтверждено Feefo
GBR
6 months ago
Что Stacey Mitchell сказал(-а) о The Works:
A great bargain
The service I received was outstanding. A very straightforward method of shopping. The selection was vast and I was able to read reviews before I brought my granddaughter a whole collection of books....
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.