Inspiring and empowering customers to read, learn, create and play
Обслуживание
3.2
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Оценок за прошлый год:
Просмотр всех 269,282 отзывов
Надежный клиент
Подтверждено Feefo
11 months ago
On line orders
The items I bought on line 3 were subsequently withdrawn, and the remaining one took an agent to be delivered to the store.
0
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Надежный клиент
Подтверждено Feefo
11 months ago
Never again
I won't be shopping online ever again. I wasn't made aware before purchasing that they were going through a location change which brought a lot of understandable chaos. However what was not ok, was...
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Donna Smith
The Works
11 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed .
Our records show a customer service adviser emailed you on the 13th of September and advised:
Thank you for your email.
We can confirm your parcel is out for delivery today.
Please find below your parcels tracking number:
H006JA0039565770
You can track your parcel below at:
https://www.evri.com/track-a-parcel.
If you have any damaged items or missing items from your order please email customer service or call 0121 313 6050.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
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KF
Keith Frodin
Подтверждено Feefo
GBR
11 months ago
Что Keith Frodin сказал(-а) о The Works:
Poor
Goods ordered in August and still not received. Contacted twice and still nothing.
Donna Smith
The Works
11 months ago
Good afternoon,
Thank you for your feedback.
I am sorry to hear that you have not received your order.
We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched. This is advised on our website. Unfortunately we are unable to give a guaranteed day that your order will be despatched.
If you would like us to, we can cancel the order and issue a refund, or we can wait a few more days for the order to be delivered.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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Надежный клиент
Подтверждено Feefo
11 months ago
Don’t bother
I wish I hadn’t bothered making an online order and won’t make that mistake again. No notification that there were warehouse issues causing delays until weeks later, by which time I’d already...
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Donna Smith
The Works
11 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed.
We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched. This is advised on our website.
We can confirm that a refund has been issued for the missing items from your order.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Поделиться
JS
Jacqueline Smith
Подтверждено Feefo
KINGSBRIDGE
11 months ago
Что Jacqueline Smith сказал(-а) о The Works:
Books
Very good price. Delivery good
0
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TK
Tom King
Подтверждено Feefo
11 months ago
0
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Надежный клиент
Подтверждено Feefo
11 months ago
Great service
Efficient would definitely use again
0
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Надежный клиент
Подтверждено Feefo
11 months ago
Huge Variety Toys, books and stationary
Excellent value toys and books
Huge selection to choose from
Prompt delivery packed well
Age related prompt before purchase
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JD
Julie Dudley
Подтверждено Feefo
11 months ago
Что Julie Dudley сказал(-а) о The Works:
Great deals
I always get great deals on the works website, both for my crafting hobbies and for gifts. Delivery is always in great time, and I have never had any issues whatsoever.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.