Inspiring and empowering customers to read, learn, create and play
Обслуживание
3.2
/5
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1
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Оценок за прошлый год:
Просмотр всех 269,282 отзывов
CS
christine stanford
Подтверждено Feefo
GBR
11 months ago
Что christine stanford сказал(-а) о The Works:
Very good service
Really good service would highly recommend.
0
Поделиться
Надежный клиент
Подтверждено Feefo
11 months ago
Not good
Ordering 1 bottle of white paint and one bottle of black paint should be easy but they couldn't manage it and sent a wrong item
Donna Smith
The Works
11 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that an incorrect item have been delivered to you.
Our records show that our customer service team have resolved this issue and a refund has been processed.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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BW
Barbara Williamson
Подтверждено Feefo
11 months ago
Что Barbara Williamson сказал(-а) о The Works:
Had to wait a month for delivery without any explanation
Order late in arriving not much notification of lateness or reason why parcel looked like it had been opened and resealed
Donna Smith
The Works
11 months ago
Good afternoon,
Thank you for your feedback.
We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
Поделиться
Надежный клиент
Подтверждено Feefo
11 months ago
Big disappointment for birthday boy, confusion for Great Gran!
I have been a delighted faithful customer of The Works for some years now but they recently informed me that they were moving and my latest order made 7 Sept for a birthday on 20th would take more...
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Donna Smith
The Works
11 months ago
Good Afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the courier.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show that this order was delivered on the 30th September.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Поделиться
Надежный клиент
Подтверждено Feefo
11 months ago
Disappointed/missing items
There was a warehouse move so I was told there would be a few week delay, which is fine. But now a month later I have only received 6 of 31 items and some have come as multiples of the same item. I...
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Donna Smith
The Works
11 months ago
Good Afternoon,
Thank you for your feedback.
I'm very sorry to hear that there were issues with your delivery.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show that a full refund has been issued.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
Поделиться
Надежный клиент
Подтверждено Feefo
11 months ago
Don’t use Evri delivery
Service was great however the Evri delivery was just awful. The box containing £40 of various items was battered and half the items were missing.
0
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Надежный клиент
Подтверждено Feefo
11 months ago
Delivery failure
Goods inadequately packed for handling by Evri. Box battered and open; item missing & 2 damaged. Selection of products is good.
0
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Надежный клиент
Подтверждено Feefo
11 months ago
Need to adhere to delivery times
Excessively long delay in getting order, lack of communication and confusion with delivery info. My order was accepted and then advised unable to provide some items. Ordered on basis of a few days...
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Donna Smith
The Works
11 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the courier.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Поделиться
Надежный клиент
Подтверждено Feefo
11 months ago
Excellent service, quick delivery, which is why I gave 5 stars.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.