Inspiring and empowering customers to read, learn, create and play
Обслуживание
3.2
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Оценок за прошлый год:
Просмотр всех 269,282 отзывов
Надежный клиент
Подтверждено Feefo
11 months ago
Disappointing experience
I ordered books a few days into September for a trip I was taking. By October 3rd they still hadn't arrived. It took me emailing The Works to see what had happened, only for them to realise my order...
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Donna Smith
The Works
11 months ago
Good afternoon.
Thank you for your feedback.
I am sorry to hear that you have not received your order.
We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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CP
Clair Powell
Подтверждено Feefo
11 months ago
Что Clair Powell сказал(-а) о The Works:
Rubbish
Waited ages for a delivery that didn’t turn up.
No one responded until days later, to then be told the items I ordered was out of stock.
Only got a partial refund.
Hopeless
Donna Smith
The Works
11 months ago
Good afternoon,
Thank you for your feedback.
I am sorry to hear that your order took longer to arrive than expected.
We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched.
Our records show a customer service adviser has issued a refund for the missing items from your order.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
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Надежный клиент
Подтверждено Feefo
11 months ago
Would have been better but for the last order
It's been OK but I'm still waiting for a parcel that should have been here at least a week ago.
0
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K
K
Подтверждено Feefo
GBR
11 months ago
Что K сказал(-а) о The Works:
Never use
Waited 19 days for delivery chased via email 3 times was ignored - called and said just have to wait so I cancelled order 3-5 working days for. A refund on day 7 now and still no refund
Donna Smith
The Works
11 months ago
Good afternoon,
Thank you for your feedback.
I am sorry to hear that you have not received your order.
We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched.
Our records show a customer service adviser has issued a refund, the refund was processed, going back to the Visa that was used when the order was placed.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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KI
Kirsty
Подтверждено Feefo
GBR
11 months ago
Что Kirsty сказал(-а) о The Works:
Poor company
Very poor call for an update on an order to be told they don’t know what’s happening with it after waiting 8 days outside of extended delivery can’t track online and then get the wrong items sent
Donna Smith
The Works
11 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that your order arrived late with an incorrect item.
Please contact customer service on 0121 313 6050 who will try to resolve your issues.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards ,
The Works.
0
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Надежный клиент
Подтверждено Feefo
11 months ago
Order massive issues
The works have been one of our family favourites for children’s toys games and books for years, however the order didn’t come. I spoke to the works who did reimburse the money spent but I am sad that...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that there was issue with the order that you had placed.
We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
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Надежный клиент
Подтверждено Feefo
11 months ago
Took weeks to even get sent out
Extremely long wait time to get items.
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed.
We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
Поделиться
Надежный клиент
Подтверждено Feefo
11 months ago
Exceptionally poor service.
I ordered a lot of Christmas gifts from the 3 for £15 deal on 8th September.
The website stated that delivery would be delayed as they were moving warehouse and I could expect delivery in 10 working...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear about the issues that arose with your order.
We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Поделиться
LD
Leticia Debola
Подтверждено Feefo
11 months ago
0
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Надежный клиент
Подтверждено Feefo
11 months ago
Poor Customer Services due to delivery issues
Awful.
I put a delivery order in, only half turned up.
I had to chase, multiple times, to get a response
Finally rang up and was told the delivery couldn't be rearranged.
I was told i had to go...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that your order has arrived with an item missing.
We can confirm that due to our warehouse move, this has caused some unexpected issues.
A refund has been issued for the missing items.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.