Inspiring and empowering customers to read, learn, create and play
Обслуживание
3.2
/5
5
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548
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1,275
Оценок за прошлый год:
Просмотр всех 269,282 отзывов
JH
Joanne Higgs
Подтверждено Feefo
GBR
10 months ago
Что Joanne Higgs сказал(-а) о The Works:
SHOCKING!
No service received. Order paid for but never received it!!!!
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Поделиться
Надежный клиент
Подтверждено Feefo
10 months ago
Total waste of time
Waited 3 weeks for delivery!!!
No communication from the Works.
Two telephone calls later( in a Queue for 30 minutes each time ) I got a refund.
Would not recommend there online service or customer...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Поделиться
Надежный клиент
Подтверждено Feefo
10 months ago
So so
The works store is fab. The works online is not so great, it took a week and a half for anything to happen with my order. Then it went missing and never showed up?
The good is that the works sorted...
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0
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AS
Amanda Smith
Подтверждено Feefo
10 months ago
Что Amanda Smith сказал(-а) о The Works:
Avoid using
Ordered on 17/09. Waited 10 days and when I chased the order I was told it has been returned. I didn’t get told. Had to get a refund and reorder only to wait another 10 days and receive an email to...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch:
Sent on the 30th of September
DearAmanda,
Thank you for your email
We have investigated this with the courier and they have confirmed that your order has been lost in transit.
We sincerely apologisefor this and will refund you immediately.
Please allow up to 5-working days for the funds to show in your account.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
Поделиться
AB
Amanda Bride
Подтверждено Feefo
10 months ago
0
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JR
Julie Rider
Подтверждено Feefo
10 months ago
Что Julie Rider сказал(-а) о The Works:
Good service
Easy to order arrived on time. Quality books at a price that i can afford
0
Поделиться
Надежный клиент
Подтверждено Feefo
10 months ago
Great service, excellent value
The Works offers such a wide variety of stationery, crafts, books etc. at great prices. I ordered everything online and collected from my local store. Great service.
0
Поделиться
Надежный клиент
Подтверждено Feefo
10 months ago
Thank you!
There are a lot of options and stuff to be creative. I had a problem with my package that didn’t arrive but it was reimbursed immediately after I asked if it was possible to.
I didn’t get my stuff...
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0
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Надежный клиент
Подтверждено Feefo
10 months ago
Order never dispatched
Waited 20 days, and the order was still not dispatched, just placed. Luckily, paid via PayPal and requested a return.
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that your order was not delivered to you.
Due to our warehouse relocating despatch issues arose.
Our records show that our customer service team have issued a refund .
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Поделиться
WL
wendy lout
Подтверждено Feefo
GBR
10 months ago
Что wendy lout сказал(-а) о The Works:
Great service ,
I have been a customer for a few years and have always been pleased with the service. I mainly buy books and they are great value for money , I placed an order at the end of August when there were...
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.