I had great difficulty ordering online because they had changed their website and it wasn't clear what you had to do. I had to phone up twice before getting my order through.
Amy
The Organic Gardening Catalogue
4 years ago
Thank you for your review. We sincerely apologise that you have had some issues with using our new website. We appreciate your feedback and take your comments on board. Kind Regards, The Organic Gardening Catalogue
Надежный клиент
4 years ago
Just to say there seems little point in reviewing each individual packet of seeds when the customer can't comment on the quality of the seed till it has been sown. All we can comment on is whether the products arrived intact which would make for a much more manageable questionnaire instead of having to write a comment for each packet of seeds. So more flexibility in the questionnaire would be appreciated.
Amy
The Organic Gardening Catalogue
4 years ago
We appreciate your comments, unfortunately this is the way that Feefo requests its reviews but we will pass on your comments. Kind Regards, The Organic Gardening Catalogue
0
Поделиться
SG
Sally Gitkin
Подтверждено Feefo
4 years ago
Что Sally Gitkin сказал(-а) о The Organic Gardening Catalogue:
The website was clunky and I couldn't work out out to get my discount as a member. It kept asking me to change my password which I did but still no discount. Very irritating, actually!
Amy
The Organic Gardening Catalogue
4 years ago
Thank you for your review. We are sorry to hear that you were having problems with your order and accessing your membership discount. We will email you directly in relation to this and apologise for the inconvenience caused. Kind Regards, The Organic Gardening Catalogue
0
Поделиться
BL
B Levene
Подтверждено Feefo
4 years ago
Что B Levene сказал(-а) о The Organic Gardening Catalogue:
togc has become lesser
a shame (climate absurdity) that two bulky items arrived a day apart (potatoes & onions);
also extremely annoying that there were spam leaflets in with the orders - and in spanking new envelopes each...
читать еще
Amy
The Organic Gardening Catalogue
4 years ago
Thank you for your review. Our seed potatoes are despatched directly from our suppliers which is why they would have arrived separately to your onion sets. We appreciate your comments and will pass on your feedback. Kind Regards, The Organic Gardening Catalogue
0
Поделиться
BV
Barbara Vieira
Подтверждено Feefo
4 years ago
Что Barbara Vieira сказал(-а) о The Organic Gardening Catalogue:
Love the variety and the quality!
Amy
The Organic Gardening Catalogue
4 years ago
Thank you for your wonderful review! We are pleased to hear that you are delighted with the variety and quality of seeds available. We appreciate your comments. Kind Regards, The Organic Gardening Catalogue
0
Поделиться
NP
nick pyne
Подтверждено Feefo
4 years ago
Что nick pyne сказал(-а) о The Organic Gardening Catalogue:
Service quality undermined
Service standard undermined by exorbitant charge of £4.99 for delivery of onion sets. I think you could find a courier with more reasonable rates
Naomi
The Organic Gardening Catalogue
4 years ago
Thank you for leaving your review. I am sorry if you are not happy with the carriage charge applied to your order. I can see you ordered both seeds and Onion Sets so a combined carriage of £6.99 was applied to the whole order. Many thanks for taking the time to leave your comments.
0
Поделиться
Надежный клиент
Подтверждено Feefo
4 years ago
A good experience.
They were carefully packed.We were informed of the delivery progress.The bulbs were of good quality
Naomi
The Organic Gardening Catalogue
4 years ago
Many thanks for your positive review. I am glad to hear you were kept up to date with the order process and the order was in a good condition. Your comments are appreciated.
0
Поделиться
SJ
Susan Jones
Подтверждено Feefo
4 years ago
Что Susan Jones сказал(-а) о The Organic Gardening Catalogue:
Well, they did what any good supplier should do. they delivered the goods I ordered, and kept me informed of the delivery date.
Naomi
The Organic Gardening Catalogue
4 years ago
Thank you for your 5 star review. I am glad to hear your order was delivered correctly and we kept you up to date with the process. Your feedback is appreciated.
0
Поделиться
Надежный клиент
Подтверждено Feefo
4 years ago
Good, but not all the products are organic
Nice range of products.
My only objection is that it's called "The Organic Gardening Catalogue" but a significant number of their seeds and plants aren't organic.
Amy
The Organic Gardening Catalogue
4 years ago
Thank you for your review. We are pleased to hear that you are happy with the range of products on offer. Our plants that are labelled as organic have all been organically certified. The rest of our products although not certified are grown as organically as possible but just don't have the certification at this moment in time. We appreciate your feedback. Kind Regards, The Organic Gardening Catalogue
0
Поделиться
DS
David Straker
Подтверждено Feefo
Hereford
4 years ago
Что David Straker сказал(-а) о The Organic Gardening Catalogue:
Could do better
Helpful people once I got through on the phone which was necessitated by finding the website difficult which improved subsequently through practice. I have been irritated by the number of seeds that...
читать еще
Megan
The Organic Gardening Catalogue
4 years ago
We are pleased to hear your comments regarding our customer care team but we are sorry to hear you were forced to call due to issues navigating the website, we are grateful for your feedback and we will take this onboard. Due to demand some of our items are currently unavailable and we apologise for the inconvenience caused by this but we can assure you as soon as stock is replenished you will receive notification via email providing you have signed up to the email alerts. We are due to receive further stock of our Cobra climbing bean before the end of January. Thank you so much for your feedback.
0
Поделиться
JG
Jill Gorvett
Подтверждено Feefo
4 years ago
Что Jill Gorvett сказал(-а) о The Organic Gardening Catalogue:
rapid delivery & good quality plants
Ellis
The Organic Gardening Catalogue
4 years ago
Brilliant!
Thank you for the feedback and we are pleased that you are happy with the results, as we take pride in the quality of our plants and products and we aim to deliver 5* service everytime.
We look forward to hearing from you again soon - Elis
The Organic Gardening Catalogue have been dedicated to promoting organic growing for more than 50 years, with the original company being formed in 1912.
We produce an annual printed Seeds and Supplies catalogue, and everything we sell is available here in our online shop: a great range of seeds, plants, fertilisers, composts, pest controls, weed controls, tools and other gardening supplies.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
The Organic Gardening Catalogue have been dedicated to promoting organic growing for more than 50 years, with the original company being formed in 1912.
We produce an annual printed Seeds and Supplies catalogue, and everything we sell is available here in our online shop: a great range of seeds, plants, fertilisers, composts, pest controls, weed controls, tools and other gardening supplies.