Как собираются отзывы Feefo?

Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.

Кто может оставлять отзыв Feefo?

Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.

Как мы проверяем отзывы?

Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.

Как мы боремся с фальшивыми отзывами?

Feefo не позволяет оставлять фальшивые отзывы, поскольку мы предлагаем оставлять отзывы только проверенным покупателям.

Отзывы о The Insurance Emporium

Просмотр всех 6,925 отзывов

Trusted Customer

8 years ago

Что Trusted Customer сказал(-а) о The Insurance Emporium:

Cheaper price than "Pet Insurance" but the same Company!

I cannot rate correctly as it's only if I have to make a claim will I find out how good they are. The price was good though, and interesting they are £120 cheaper than my "Pet Insurance" renewal.......

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Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

We are the fresh face of pet-insurance.co.uk; we do things a little different at The Insurance Emporium with the customer journey at the forefront of everything we do.

Best wishes

Trusted Customer

8 years ago

Hi Tom Thank you for your reply. If it's the new face of Pet Insurance .co.uk, why such a big difference in the price I have paid now (£82) compared to the renewal with Pet Insurance. co.uk for around £210. I know the policies are slightly different but not enough to make such a big difference in price. Regards Paul Croucher

Tom

The Insurance Emporium

8 years ago

Thank you for your response.

We have looked at different cover levels on offer and are able to provide a cheaper premium; there is also introductory discount to take into consideration.

We try to remain competitive in the current market.

Best wishes

Trusted Customer

Chester

8 years ago

Что Trusted Customer сказал(-а) о The Insurance Emporium:

Appalling customer service

Customer service zero. I received an email from you stating there was a problem with the payee authorisation. I tried numerous times to contact you to resolve this, via customer call back which was...

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Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

We're sorry to hear about this. We note you emailed us to state the payments details are from a joint account but we explained the name provided does not match yours. We have not received a reply to our email of 15th July, nor have we received an instruction to cancel the policy.

If you still want to cancel the policy, please email hello@emporium.co.uk.

Best wishes

Trusted Customer

8 years ago

I have replied by email.

Tom

The Insurance Emporium

8 years ago

We don't seem to have a record of that email.

Can you please forward it to feedback@emporium.co.uk so we can process your request.

Thank you

Trusted Customer

8 years ago

Что Trusted Customer сказал(-а) о The Insurance Emporium:

Quick, thorough and cheap

Easy to navigate through questions and excellent price

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

It is wonderful to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

Cumbria

8 years ago

Что Trusted Customer сказал(-а) о The Insurance Emporium:

New puppy insurance.

Web site easy to use and lots of different policies to choose from.

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

It is lovely to hear your appreciation.

Welcome to The Insurance Emporium!

Надежный клиент

8 years ago

Good value, and quick service

Trusted Customer

8 years ago

Что Trusted Customer сказал(-а) о The Insurance Emporium:

Excellent

Easy to complete forms and love that policy is sent out

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

It is a pleasure to hear your comments.

Welcome to The Insurance Emporium!

Trusted Customer

8 years ago

Загруженные мультимедийные материалы

Посмотреть все мультимедийные материалы (1)

Что Trusted Customer сказал(-а) о The Insurance Emporium:

Satisfied

The site was easy to use, got suitable coverage for my Frenchie. Would recommend.

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

It is fantastic to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

8 years ago

Что Trusted Customer сказал(-а) о The Insurance Emporium:

Very efficient paper work arrived quickly.

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

It is lovely to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

8 years ago

Что Trusted Customer сказал(-а) о The Insurance Emporium:

Thank you!

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

Welcome to The Insurance Emporium!

Trusted Customer

Bassaleg

8 years ago

Что Trusted Customer сказал(-а) о The Insurance Emporium:

Easy quote system and prompt delivery of documents

The process was excellent and I received my documents right on time. The only reason I have not awarded a 5 is that I feel quoting a "lunar month" rate is a little misleading and some may not...

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Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

The lunar monthly premiums are taken over the course of 13 months; we do have a calendar monthly payment option over 12 months, but the premium is slightly higher. Over the policy the total works out the same.

We hope you don't need to claim but if you do, we have no doubt it would be a 5 star service.

Welcome to The Insurance Emporium!

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Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.

Что такое награды Trusted Service Awards

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