Dear Valued Customer,
Thank you for taking the time to leave feedback on your recent order. We're sorry to hear that your experience with our cashmere baby blanket did not meet your expectations.
We take great pride in the quality of our products, especially items as special as our baby blankets, and it’s disappointing to hear that this one fell short. If there is a specific issue with the blanket’s craftsmanship or condition, we’d welcome the opportunity to make it right—whether that means a replacement, refund, or further assistance.
Regarding the gift box option, I apologise for any confusion. We do offer gift packaging, but it sounds like this option may not have been clear during your checkout process. We're currently working to make this feature more visible and user-friendly, and your feedback is invaluable in helping us improve.
Please feel free to contact our customer service team on 01908 522455 or email customer-services@cashmerecentre.com and we’ll be happy to assist you further.
Kind regards,
Customer Services
Cashmere Centre
