Tenon Tours creates personalized trips that connect you to the best of Europe.
Обслуживание
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Оценок за прошлый год:
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Надежный клиент
Подтверждено Feefo
1 year ago
Tenon is good, but needs improvement
I have taken 3 trips that Tenon Tours has planned. The prior 2 (2023 and 2024) went better than the one I just completed in 2025. From the beginning planning meeting with Stephanie in March or...
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Emily
Tenon Tours
1 year ago
First, thank you for taking the time to share your detailed feedback and for traveling with us a third time. We’re very sorry to hear that this trip didn’t feel as seamless as your previous experiences, and we truly appreciate you taking the time to share your thoughts with us.
After speaking with your Personal Travel Specialist and Travel Coordinator and reviewing your correspondence, we understand that quiet rooms were requested multiple times on your behalf, though some of the hotels still did not meet those expectations. We appreciate you bringing this to our attention, as feedback like yours helps us continue refining communication with our partners and enhancing the overall travel experience.
We understand you were in touch with your Travel Coordinator during your travels, and we hope any concerns that arose were addressed along the way. Please know your feedback has been noted and appreciated.
We’re also sorry to hear that you felt as though you were asking too many questions. Our By-Your-Side Service® is designed to ensure travelers always feel supported with whatever they need along the way, and we regret if that didn’t come across as clearly during your trip.
Ultimately, we hope you were still able to enjoy your time in Switzerland and take away some wonderful memories from your travels. Thank you again for trusting Tenon for three of your trips — we appreciate your loyalty and the time you’ve taken to share your experience with us.
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TI
Timothy
Подтверждено Feefo
USA
1 year ago
Что Timothy сказал(-а) о Tenon Tours:
Great time
Great service and communication.
Emily
Tenon Tours
1 year ago
Thank you, Timothy! We are so thrilled you had a great time on your trip!
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PA
Paula
Подтверждено Feefo
USA
1 year ago
Что Paula сказал(-а) о Tenon Tours:
Tenon Tours is the Best
Outstanding customer service. Accommodations were excellent. Transportation was seamless. Loved this trip and every one I’ve taken with Tenon. They worked within my budget and adjusted the trip...
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Emily
Tenon Tours
1 year ago
Thank you! We’re so glad to hear you loved the trip and that everything—from the service to the accommodations—was just right. We appreciate your continued trust in Tenon!
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Надежный клиент
Подтверждено Feefo
1 year ago
They were very helpful and we got a lot out of the trip.
Emily
Tenon Tours
1 year ago
So glad we could help make your dream trip a reality. We’re happy you had a great experience! Thank you for choosing Tenon Tours.
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KE
Kelley
Подтверждено Feefo
USA
1 year ago
Что Kelley сказал(-а) о Tenon Tours:
My dream vacation was perfect
When I started this process they listened to what I wanted and were able to book my dream vacation. Each person I talked with was very helpful and easy to work with. Whenever I had a question they...
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Emily
Tenon Tours
1 year ago
Thank you so much for your kind words! We’re thrilled to hear that your dream vacation came to life just as you imagined. It means a lot to know our team was helpful, responsive, and easy to work with throughout the process. We’d love to help you plan your next adventure whenever you're ready!
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GA
Gary
Подтверждено Feefo
USA
1 year ago
Emily
Tenon Tours
1 year ago
Thank you for five stars, Gary!
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KR
Kristin
Подтверждено Feefo
USA
1 year ago
Что Kristin сказал(-а) о Tenon Tours:
Personalized service and attention to detail
Personalized and attentive planning and coordination. Our style of travel and tour and attraction choices were taken into account in the planning and hotels and tours reflected our style. Appreciate...
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Emily
Tenon Tours
1 year ago
Thank you for the wonderful feedback! We're so glad you felt the personalized attention and thoughtful planning throughout your trip. It’s great to hear that the hotels, tours, and overall experience reflected your unique travel style. We truly appreciate your trust in us and are always here to ensure every detail is handled smoothly.
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Надежный клиент
Подтверждено Feefo
1 year ago
Portugal for. 2
Our trip to Portugal was wonderful. My husband has limited ability to walk due to heart disease and we thought that traveling might not possible . Using a private driver was the answer. The driver...
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Emily
Tenon Tours
1 year ago
Thank you so much for sharing your experience! We're honored to have helped make your trip to Portugal not only possible, but truly enjoyable. It’s wonderful to hear that the private driver and personalized itinerary made travel comfortable and accessible for both of you. We’re so glad your needs were understood and met — that’s exactly what Tenon is all about.
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SU
Suzanne
Подтверждено Feefo
1 year ago
Что Suzanne сказал(-а) о Tenon Tours:
Travel glitches immediately solved by Tenon
We had a couple of glitches during our trip which were not the fault of Tenon. When we called for help, they were immediately on it, solving the issue! When our rental car had a problem, they...
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Emily
Tenon Tours
1 year ago
Hi Suzanne,
Thank you for sharing your experience! We're so glad our team was able to step in quickly and help resolve those unexpected travel hiccups. Knowing you felt supported and taken care of throughout your journey is exactly what we strive for. We truly appreciate your trust in Tenon and hope to plan another smooth (and hopefully glitch-free!) adventure for you soon.
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JO
John
Подтверждено Feefo
USA
1 year ago
Что John сказал(-а) о Tenon Tours:
Seedless
Every trip we have booked with Tenon had been great. Any hiccup we encounter is handled swiftly and smoothly. The app is super useful to lay out the plans for the day (and also help me to remember...
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Emily
Tenon Tours
1 year ago
Hi John,
Thank you for your continued trust in us! We’re so glad to hear that each of your trips has been smooth and memorable—and that our team and app have helped keep things on track (even in vacation mode!). It means the world to us that you keep coming back, and we can’t wait to help plan your next adventure!
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.