Отзывы о Tenon Tours

Thank you for five stars! It's great to hear you felt our suggestions were helpful and that we were available 24/7 if any issues were to arise. We hope to travel with you again soon!

Thank you for taking the time to share these comments. Each of our team members reads these feedback reviews so that we can continually make our service better. I apologize we did not live up to your expectations this time. The inability to secure an accessible room is understandably an issue. This, I'm sure, was very disappointing especially because it was requested at an earlier date. While the room for the Welcome Party was also not accessible, I do understand that our team let you know this in advance and offered other options. Regardless, I absolutely see where that would be cause for frustration and do apologize. As for transportation, it was delayed several times due to the volume of individuals at the event. While this was out of our control, it still is not what we would have wanted for your experience. Overall, I do hope you enjoyed your time at the College Football Classic. If you would like to provide any further details about your stay, please feel free to email travel@tenontours.com so we can address them. We thank you for traveling with us.

Thank you very much for this additional feedback!

Hi Tom, We're glad you had a wonderful time at the CFC event! I will be sure to share your kind words with Gracie. We hope to travel with you again soon!

Hi Michael, This is wonderful to hear! I am glad you had a wonderful trip and found the app to be useful when navigating your daily itinerary. We hope to travel with you again soon. Thank you for choosing Tenon Tours!

Hi Daniel, Thank you for five stars! I am thrilled you had a wonderful time. I hope we'll get to travel with you again soon. Thank you for choosing Tenon Tours!

Hi Scott, We are glad to hear you had a wonderful time exploring Ireland! It's great you felt that the tours we scheduled aligned with your interests and your time abroad was enjoyable, and all ran smoothly. We would love to know more about why your experience has been rated four stars — if you'd like to share more details, feel free to email us at travel@tenontours.com. We hope we get to travel with you again soon! Thank you for choosing Tenon Tours.

Thank you for sharing your thoughts with us! We're glad you had a great time in Ireland and felt the itinerary had a nice variety of activities. We love that we were able to take the stress out of planning for you. Thank you for choosing Tenon Tours!

Hi Meredith, Thank you for sharing these comments with us. We rely on honest feedback to continually improve our services, so everything you've shared above will be taken into account so we can better our travelers' experiences in the future. On behalf of our entire team, I apologize that our service did not live up to your expectations. We have had a chance to review this internally, including a discussion with Stephanie, your Personal Travel Specialist, and Gracie, our Groups & Special Events Manager, and would like to respond to these issues. We do agree that the driver guide initially assigned was ill-equipped and understand how disappointing and undoubtedly frustrating this was. As soon as we were made aware, we worked as quickly as possible to arrange for a new one to replace him. We hoped your next driver would be a great match, and we're sorry to hear he did not provide as much information as you were hoping! This has been noted for future tours. We were also made aware that the vehicle did have seatbelts that were difficult to operate—we will say they are not like US seatbelts—but was told the driver was able to correct all of them except for one. With every trip of ours, a huge goal is to make our travelers feel at-ease and that safety is a top priority, so we hate to hear you feel the vehicle wasn't up to par and apologize. Again, we've noted this for the future. We now know that the Connage Highland Dairy Farm and the Knockando Woolen Mill were closed on Sunday, and we thank you for sharing this with us. While you didn't express interest in visiting these, they still should not be listed as option excursions for a day excursion if closed. We also don't want our travelers feeling as if our suggestions are cut-and-paste, as we truly recommend stops we think are of interest to the specific traveler. We are sorry to hear about the confusion on the tour ending in Glasgow. Your trip with us was booked on October 16, and on October 15, we understand you purchased a train ticket from Glasgow to Edinburgh, which made our team believe that you were aware it would end in Glasgow. In April, we requested your independent hotel information in Glasgow and Edinburgh, so again we were under the impression you were aware of the last stop. This is clearly a miscommunication and we could perhaps have provided more information! We apologize for the hectic ending of the trip. Unfortunately, we were not made aware of any road closures that day. Ultimately, we are grateful you enjoyed your time in Scotland and that these issues did not overshadow your experiences. Thank you for leaving us detailed feedback so we can improve!

Thank you for the five-star review! We are happy you had a fantastic and unforgettable time in the UK. It's great to hear that we were able to take the stress out of planning so you could relax, be fully present and worry-free! I will be sure to share your comments with Rachel as well. We hope we'll get to travel with you again soon. Thank you for choosing Tenon Tours!

Thank you for five stars! We are happy to hear you had a wonderful time exploring Ireland! It's good to know that you would leave a few items off next go-around to explore and make the trip a little less fast-paced. We are also glad you felt our service was spot-on and we were available if any hiccups arose. We hope we'll get to travel with you again soon! Thank you for choosing Tenon Tours.