I’m sorry to hear that the delivery times have not met your expectations.
We do use Royal Mail for the majority of our parcels as they provide nationwide coverage and reliable tracking; however, we fully appreciate that on occasion deliveries can take longer than expected once items have left our warehouse. Feedback like yours is important and will be passed on to the relevant team so that we can continue to review and improve the service where possible. Kind Regards, Andrew, Suttons Customer Care
PH
Phil Holden
4 days ago
The numerous problems I've had with my deliveries from Suttons have been with the royal mail taking up to seven days plus. Most plug plant didn't survive! I ended up having to buy garden ready plants (see my account) to replace them. Yodel/In post delivery in 2 to 3 days. The amount of money I've lost this season, it would have been cheaper buying from my local - expensive garden centre.
Отзывы о товаре
Cristina
Suttons
10 days ago
Thank you for your feedback on the Fuchsia Deluxe Giant Marbled Collection.
I’m very sorry to hear that both orders arrived damaged and very dry, and that you have also had difficulties getting responses to your messages. I can appreciate how frustrating and disappointing this must have been, especially given the number of plants affected and the losses you’ve experienced.
If this issue is still outstanding, please contact our Customer Care team on 0333 043 0700 and we will be happy to help resolve this for you.
Kind regards,
Richard
Customer Care Team
Suttons is an internationally renowned supplier of flower and vegetable seeds, young plants, bulbs, fruit bushes and other horticultural products to amateur gardeners. We have a reputation for quality and service that is second to none, and a remarkable history that goes back over two hundred years!
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Suttons is an internationally renowned supplier of flower and vegetable seeds, young plants, bulbs, fruit bushes and other horticultural products to amateur gardeners. We have a reputation for quality and service that is second to none, and a remarkable history that goes back over two hundred years!