Отзывы о Suiteness

Hi Tim, I’m glad I was able to chat with you on the phone. Our number one priority here at Suiteness is making sure we have happy guests — that’s why we have 24/7 concierge coverage. I’m so sorry we didn’t receive your texts. I can only imagine how frustrating that must have been. We would never want you, or any guest, to feel unheard which is why we have provided four ways to contacts us. Still, not responding to texts is certainly not our norm. We were updating our systems and there seems to have been a glitch that caused us to not receive any of your texts. However, now that we have finally spoken to you, we were able to contact the hotel to find out why you were not placed in the suites you booked. I’ve sent a follow-up email outlining the situation and I’m glad we were able to come up with resolution that you are comfortable with. Thank you so much for your feedback as it helps us to continually work on improving making sure we're doing all we can for our guests. Please feel free to reach out to your 24/7 Suiteness Concierge team anytime at concierge@suiteness.com or (415) 857-2359.

Hi there - Growing our inventory fast while maintaining quality is something that is top of mind for all of us here at Suiteness. One of our largest teams is actually specifically dedicated to scouting, adding, and getting inventory for all of our cities up and running. Since we are still relatively small, we'll often turn a city online with partial inventory so that those who want to have the Suiteness experience even though we don't have a full inventory, can do so while we're still working on it. I hope that adds some color from what's happening on our side. :-) I'm glad you were able to find a suite with us for your upcoming trip and hope as we grow, we'll have an even more robust inventory in Houston or any other city you were planning on visiting. Thank you for the feedback and using Suiteness. I really appreciate hearing from our guests and look forwarding to help you on your upcoming trip from dinner recommendations to room requests. Reach out to your 24/7 Suiteness Concierge team at (415) 857-2359 or concierge@suiteness.com anytime. Cherie from Suiteness

Hi Jill, I’m so very sorry if our message requesting that guests with connecting suites check-in at the front desk rather than checking online was potentially confusing! We definitely do not want your upcoming trip to start off on the wrong note. Not all suite bookings on our site involve connecting suites and rooms. Some of our members book stand alone one bedroom suites and for those guests there wouldn’t be a need to check-in at the front desk if alternative check-in options are available. For those guests, we include the qualifier ‘if’ when describing the need for guests with connecting suites and rooms to check-in at the front desk so that they feel free to utilize any alternative check-in options. For members like yourself, who have bookings with connecting rooms and suites, we do kindly ask that they check-in at the front desk to mitigate the chance that an automated check-in system would unknowingly override your connecting rooms. The front desk team at the hotel is in the best position to verify the existing connecting rooms and ensure that you’re room assignment is correct during the check-in process. Again, I’m very sorry if the check-in instruction email you received from us was at all confusing and please do reach out to us directly on the site via chat, or email us at concierge@suiteness.com, or by calling at +1 (415) 857-2359, if you have any questions about your upcoming stay. Geoffrey