Thank you for your feedback, so sorry to hear about this! If you can provide some more insight into what happened on your trip, I would love to assist in seeing what we can do for you. We always want to be sure we do the best we can so all guests have a great vacation. I've sent you a direct email so that we can discuss and move towards making this right for you.
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Подтверждено Feefo
7 years ago
Super easy to complete my booking!
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SC
STACEY COLEMAN
Подтверждено Feefo
Niceville, FL
7 years ago
Что STACEY COLEMAN сказал(-а) о Suiteness:
Booking online was very easy, but room was NOT a suite
The booking I did on the website by myself without the assistance of any "concierge". After booking I did get a 20 second phone call where a lady identified herself as being from Suiteness and asked...
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Надежный клиент
Подтверждено Feefo
7 years ago
It Was quick with no issues
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Надежный клиент
Подтверждено Feefo
7 years ago
Easy-Peasy
The process was easy and the web page is very user friendly. I walked up to the check-in desk told them my name and that was it. Everything went as planned. Bonus: The Customer Service team is the...
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Надежный клиент
Подтверждено Feefo
7 years ago
Easy!
The booking was easy - I have not yet stayed at the property to know if the whole process is as smooth as the booking
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Надежный клиент
Подтверждено Feefo
7 years ago
Suiteness was great, Hampton Inn not so much
Suiteness service was outstanding. The room however was a huge disappointment. It was old and dated. The room was very dusty and had old wall patch jobs that had never been fully repaired. The...
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Kate
Suiteness
7 years ago
I'm so glad that you enjoyed the booking process and service from us here at Suiteness. Customer satisfaction is our number one goal here and I appreciate the kind words!
I'm sorry that the hotel did not live up to your expectations--that's really disappointing. We always do our best to ensure that our hotel properties are delivering the quality we expect and I've made a note to bring this to our partnerships team to ensure another guest doesn't have a similar experience.
Thank you for the feedback and I hope we get to serve you again in any future travel that you might have.
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Надежный клиент
Подтверждено Feefo
7 years ago
Booking was ok
When i first tried to book there was a problem submitting payment on my mobile. It was only after i transferred to my laptop that i was able to book. The hotel itself was not bad. There were...
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Kate
Suiteness
7 years ago
Thank you for your feedback! Since we're a newer startup we are always working to improve the user experience and I'm so sorry you were having trouble checking out on your mobile device. I've made our team aware so we can take a look at what the trouble might have been. I'm glad it was able to work on a computer. Late checkout can't be guaranteed since it's directly tied to the hotel cleaning the rooms and getting them ready for new guests checking in.
I've sent you a personal email to follow up on some of the complaints about the property specifically. Here at Suiteness, making sure all of our guests are well taken care of is a top priority. Thanks for letting me help you in this matter!
You can always reach us at concierge@suiteness.com or (415) 857-2359 :)
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Надежный клиент
Подтверждено Feefo
7 years ago
I trust these folks and had a great experience booking. Looking forward to connecting with old friends in a new way. Thanks everyone.
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PL
Patricia Lundgren
Подтверждено Feefo
7 years ago
Что Patricia Lundgren сказал(-а) о Suiteness:
lovely hotel
I really loved this hotel minus the fact our first room had a stained rug and the blanket on the fold out had black stuff on it. Just felt as though the room was not cleaned... I went to the front...
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
