I love that the rooms are quiet the front desk clerk was very nice and helpful and explanatory love the location I I highly recommend
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CB
Christine Boll
Подтверждено Feefo
7 years ago
Что Christine Boll сказал(-а) о Suiteness:
All is well, and the women I spoke with was really really nice!
It was very easy to book. Then the next day I realized I had booked the wrong night. Totally my fault. As I was hoping to book 2 nights at first, the saw that was took much $$$. So must had deleted...
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KR
Keri Richards
Подтверждено Feefo
Hebron
7 years ago
Что Keri Richards сказал(-а) о Suiteness:
Home away from home
Easy check in, front desk were very polite and knowledgeable, happy hour and breakfast were excellent, pool however was very small and packed but overall our stay was amazing, definitely will be back
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Надежный клиент
Подтверждено Feefo
7 years ago
Received a call back immediately. They were very professional & helpful!
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Надежный клиент
Подтверждено Feefo
7 years ago
Easy to use and quick! I wish there were more pictures of the hotel rooms. That’s the only change I would make. The website was easy to navigate.
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JH
James Hudson
Подтверждено Feefo
7 years ago
Что James Hudson сказал(-а) о Suiteness:
Weekend almost destroyed
I was having some technical issues reserving my room so I decided to chat with Kate. She was able to help me out.
1
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TS
Tanya Sweet
Подтверждено Feefo
7 years ago
Что Tanya Sweet сказал(-а) о Suiteness:
Great experience
I always have an exceptional experience with Suiteness!!!! The Concierge is always professional and they always respond fast!!!
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Надежный клиент
Подтверждено Feefo
7 years ago
Epic fail
Accurate description of the hotels! Improve customer service skills of phone representatives.
Alexandria Fields
Suiteness
7 years ago
I wanted to thank you so much for taking the time to provide us valuable feedback, we take it to heart and use it to continue to improve our product and customer service.
I have reached out to you personally to understand how we can improve our phone skills and address your concerns firsthand. Additionally, the moment you reached out to us about the confusing suite description we addressed and changed it on our site to ensure that future guests would not run into the same issue.
We strive to provide the best service to our customers and while we're not able to change your past stay, we hope that you'll give us a chance to make it up to you on a future trip. If you ever need anything before, during or after your trip you can always reach a Concierge via email, phone, text or chat.
Alexandria
concierge@suiteness.com
415-857-2359
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Надежный клиент
Подтверждено Feefo
7 years ago
Ended up ok but room for improvement
I wanted to love you guys as an early investor (through Funders Club) and frequent group traveler but my first experience was mixed.
I booked and paid for a 3 bedroom penthouse suite at the beach....
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Cherie
Suiteness
7 years ago
My name is Cherie and I'm part of the Concierge team here at Suiteness. I am truly very sorry about your reservation and take your feedback to heart. We went back and looked at every single reservation that was related to what led to this issue and also have added another layer to our booking confirmation process in which each of our Concierges call on every single booking to make sure that nothing like this happens again. Jeanna is an amazing part of our team and we would not be this great without her - I will be sure to pass along the feedback. Thank you for leaving us a review and we hope your next trip with us will be a better review as well!
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Надежный клиент
Подтверждено Feefo
7 years ago
Highly recommend Suiteness!!
Jeanna was very helpful with everything, she took care of it, and handled very well. I recommend Suiteness, well done!! The suite was very spacey and very comfortable we loved it!!!. Will book with...
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
