I am so happy I found Suiteness! Booking a hotel was very easy, and I even had someone e-mail me right away for any special requests I had!
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Trusted Customer
Pasadena, CA
9 years ago
Что Trusted Customer сказал(-а) о Suiteness:
Great online service website perfect and easy to make reservation.
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Trusted Customer
9 years ago
Что Trusted Customer сказал(-а) о Suiteness:
Timely customer service
So far so good. Every question i have had has been answered in a timely manner. I even found a better deal with the hotel and was refunded the difference. It's been a positive experience so far....
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Trusted Customer
9 years ago
Что Trusted Customer сказал(-а) о Suiteness:
everything
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Trusted Customer
9 years ago
Что Trusted Customer сказал(-а) о Suiteness:
All taxes and fees were not included
Cherie
Suiteness
9 years ago
Hi there!
Thank you so much for the feedback. Resort fees are the only fees that are not included in our rates because it is a hotel fee we are not able to collect. We note it in the booking policies and reiterate it in the receipt to relay the hotel's policies since we are not able to collect it.
I'm so sorry about the confusion and would love to offer you a discount off your next stay with us to allow us another chance of giving you an amazing experience.
Please reach out to me and my team directly at concierge@suiteness.com anytime or at (415) 857-2359.
Thank you again for the feedback,
Cherie
Cherie
Suiteness
9 years ago
Hi Matt -
Thank you again for your feedback and patience! I have taken a better look into your booking and connected with the hotel. There was a price discrepancy between what was reflected on our website and what was billed. We have refunded your account the price difference and would to give you 5% off your next booking with us. We are also looking into why this has happened to prevent you and any future guests from experiencing this.
We always want to make sure our guests are taken care of and receive accurate information. Please never hesitate to reach back out to us for any reason at concierge@suiteness.com or (415) 857-2359.
Cherie
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Trusted Customer
9 years ago
Что Trusted Customer сказал(-а) о Suiteness:
Excellent Service
Second time I've worked with the suiteness team...Excellent service once again!
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Trusted Customer
Camarillo
9 years ago
Что Trusted Customer сказал(-а) о Suiteness:
Great for a family of 8!
I have lots of kids and this was the easiest experience I have ever had booking a room combination large enough to accommodate all of us. I'll definitely use their services again!
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Trusted Customer
9 years ago
Что Trusted Customer сказал(-а) о Suiteness:
Perfect
Extremely helpful and kind willing to help as much as possible. Definitely going to be booking all my suites thru here in the future
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Trusted Customer
9 years ago
Что Trusted Customer сказал(-а) о Suiteness:
The employees at suitness did an excellent job assisting me in booking my suit. Thanks
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Trusted Customer
9 years ago
Что Trusted Customer сказал(-а) о Suiteness:
You made it easy to find two rooms together and the rooms were beautiful.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
