Hopeless communication regarding late/out of stock items
Stephensons
Stephensons
12 years ago
Thank you for taking the time to provide us with your feedback
Can I firstly apoligise for the experience you have had regarding the lack of communication regarding delayed and out stock items.
We do always endevour to keep all our customers up to date with news of your orders as early and as much as possible, however, we do appreciate that due to the high volume of orders we have had, we have not always been as proactive at this as we would like and as you, our customer, should expect
Please be aware that as a part of how we intend to improve on this we will be adding an extra member to our customer services team as of August and we will pay particular focus on being as proactive as possible regarding our communication to customers on any oustanding orders and deliveries
In relation to your Kilner Dispensers on which you are still waiting, we are working closely with the suppliers to obtain stock early in August to fufil our outstanding orders
Kind regards,
Peter Crossen,
Customer Services Manager
Stephensons
Stephensons
12 years ago
Thank you for taking the time to provide with your feedback
Can i firstly apoligise for the experience you have had regarding the lack of communication regarding delayed and out stock items.
We do always endevour to keep all our customers up to date with news of your orders as early and as much as possible, however, we do appreciate that due to the high volume of orders we have been proactive at this as we would like and as you, our customer, should expect
Please be aware that as a result of this we will be adding an extra member to ours customers services team as of August and we will pay particular focus on being as proactive as possible regarding our communication to customers on any oustanding orders and deliveries
In relation to your Kilner Dispensers on which you are still waiting, we are working closely with the suppliers to obtain stock early in August to fufil our outstanding orders
Kind regards,
Peter Crossen,
Customer Services Manager
Отзывы о товаре
Дата покупки: 27/04/2014
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Надежный клиент
12 years ago
Superb service from start to finish
Отзывы о товаре
Дата покупки: 26/05/2014
0
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Надежный клиент
12 years ago
They rang me to confirm when my order would arrive.
Saw the stand at the coffee shop show in London, spoke to the staff on the stand who assured me you had the products we required, placed the order and paid on line only to be told 10 days later that...
Stephensons is your one stop shop for all Catering Equipment Supplies. We have been in the business since 1868 and have rich experience in supplying bar and kitchen equipment to the hospitality industry.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Stephensons is your one stop shop for all Catering Equipment Supplies. We have been in the business since 1868 and have rich experience in supplying bar and kitchen equipment to the hospitality industry.