Theie website was great & looked really special, but the goods I received arrived in terrible torn packaging and missing the gift box. Customer services did respond to my email complaint quickly but...
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Отзывы о товаре
Steffans
Steffans
14 years ago
Thank you for your feedback. Unfortunately we are sent images of the packaging from the brand and these are what we use as images for packaging on every item. As your order was for a scarf there is different packaging, and it is a fault of our own that we have not made this cleared; and for any confusion we may have caused we apologise. In regards to the bag we offer sincere apologies, as we endeavour to provide the finest products for all of our customers. We hope that this rare slip in our usually extremely high standards does not affect you shopping with us here at Steffans in the future.
Steffans Internet Department
Дата покупки: 18/04/2012
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Надежный клиент
Подтверждено Feefo
14 years ago
My third order from Steffans and as always proficient, friendly service. Thank you again Steffans.
I went to the MKT harborough branch and they didnt have what i required in stock. they phoned northampton store and got it put by & told them I would do an internet shop & to be prompt with it. I...
one of the 2 glass charms i originally ordered was out of stock so i provided 2 alternatives. I received both alternatives and not the other original charm. Very disappointed
Отзывы о товаре
Steffans
Steffans
14 years ago
Thank you for your feedback. Having checked through our systems it appears as if we sent you one glass bead in exchange for the out of stock bead, and also the bead that was on your original order. If this is not correct then please do not hesitate to contact us at online@steffans.co.uk or 01604 636957.
The Steffans Internet Team
Steffans Jewellers are official UK stockists of a wide range of brands from Links of London to Pandora. Visit today with free delivery across all items!
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Steffans Jewellers are official UK stockists of a wide range of brands from Links of London to Pandora. Visit today with free delivery across all items!
