The fabric was poor quality They charge too much for posting and packaging with no free return.
Fay
Spirit of the Andes
4 years ago
Dear Valued Customer,
We are very sorry to hear that the Cecilia Nightdress was not suitable for you, and that a free returns label was not included with your order. I can confirm that your product refund was processed for you on 15th February, and I have today refunded your £3.95 postage charge. Please do not hesitate to contact us on 01908 991069 or customer-services@spiritoftheandes.co.uk should you require any further assistance from us. We hope you may be able to find something more suitable from us in the future.
Kind regards
Customer Services
Отзывы о товаре
Fay
Spirit of the Andes
4 years ago
Dear Valued Customer,
We are very sorry to hear that the Cecilia Nightdress was not suitable for you, and that a free returns label was not included with your order. I can confirm that your product refund was processed for you on 15th February, and I have today refunded your £3.95 postage charge. Please do not hesitate to contact us on 01908 991069 or customer-services@spiritoftheandes.co.uk should you require any further assistance from us. We hope you may be able to find something more suitable from us in the future.
Kind regards
Customer Services
Дата покупки: 25/01/2022
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MH
Mrs Hurle
Подтверждено Feefo
4 years ago
Что Mrs Hurle сказал(-а) о Spirit of the Andes:
The two roll neck jumpers I ordered were too small although in the past I had bought some in that size which fitted perfectly. I thought the quality of them to be poor and inferior to others I had...
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Fay
Spirit of the Andes
4 years ago
Dear Valued Customer,
We are very sorry to hear that the Ramona Roll Neck tops were not suitable for you. I can confirm that your refund was processed for you on 15th February. I am pleased to hear that you were happy with the Cecelia Nightdress that you received from us. Please do not hesitate to contact us on 01908 991069 or customer-services@spiritoftheandes.co.uk should you require any further assistance from us or any advice on product sizing or design.
Kind regards
Customer Services
Отзывы о товаре
Fay
Spirit of the Andes
4 years ago
Dear Valued Customer,
We are very sorry to hear that the Ramona Roll Neck tops were not suitable for you. I can confirm that your refund was processed for you on 15th February. I am pleased to hear that you were happy with the Cecelia Nightdress that you received from us. Please do not hesitate to contact us on 01908 991069 or customer-services@spiritoftheandes.co.uk should you require any further assistance from us or any advice on product sizing or design.
Kind regards
Customer Services
Fay
Spirit of the Andes
4 years ago
We are so pleased to hear you enjoyed your purchase of your Cecilia Nightdress! Thank you for your purchase!
Что Mrs Fletcher сказал(-а) о Spirit of the Andes:
Service good, but quality of night gowns not as good as previous Cecilia Nightdresses. Infact the quality of the new nightdresses were inferior to the ones I had hoped to replace.Thinner and shorter.
Founded in 1993 Spirit Of The Andes is a well-loved brand selling luxurious knitwear made by artisans in Peru and Bolivia using the finest alpaca and Pima cotton fibres.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Founded in 1993 Spirit Of The Andes is a well-loved brand selling luxurious knitwear made by artisans in Peru and Bolivia using the finest alpaca and Pima cotton fibres.