The lady explained everything and made sure I understood.
Отзывы о товаре
Дата покупки: 03/05/2022
0
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Надежный клиент
Подтверждено Feefo
4 years ago
It was very tedious having to have the person phone back and every time identify with date of birth etc. I almost gave up as I found the system very childish and almost embarrassing for the person....
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CX
SPCA Pet Insurance
4 years ago
Hi there,
Thank you for sharing your experience with us, I am sorry to hear about any frustrations caused. We appreciate you bringing this to our attention as we are always looking for new ways to improve our services and understand our customer's needs. Please do not hesitate if you wish to provide additional feedback, we will pass it along to the relevant department to review further.
Kind regards,
Scott
Friendly service, good website, easy to understand and followed up with a call the next day. Good options for everyone
Отзывы о товаре
Дата покупки: 26/04/2022
0
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Надежный клиент
Подтверждено Feefo
4 years ago
Extremely long winded reading out to me of all the documents and conditions which i would have much preferred to have read myself.
Also the sales agent said he would send me an email i could reply to...
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CX
SPCA Pet Insurance
4 years ago
Hi there,
Thank you for taking the time to share your feedback with us and we apologise for any inconvenience caused during your experience. We appreciate you letting us know and have passed your feedback on to the relevant team to review.
Please let me know if you would like for one of our team members to be in touch to discuss your experience or any queries further.
Kind regards,
Alisa
Отзывы о товаре
Дата покупки: 28/04/2022
1
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EY
Erin Yorke
Подтверждено Feefo
4 years ago
Что Erin Yorke сказал(-а) о SPCA Pet Insurance:
I was well informed and when I asked questions they were answered without doubt or hesitation.
Instantly got in touch via the phone after requesting information on the website. Thorough assessment of our needs and then explanation of the options available to us. Fast call back. Great...
the person I spoke to was very pleasant and extremely helpful
Отзывы о товаре
Дата покупки: 20/04/2022
0
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Надежный клиент
Подтверждено Feefo
4 years ago
The operator was very nice, but: I received several random calls about the insurance during the work day which are very distracting. Insurance is an important arrangement, but taking a client by...
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CX
SPCA Pet Insurance
4 years ago
Hi there,
I am sorry to hear of your dissatisfaction and appreciate you sharing your feedback with us, which has been passed on to the relevant team to review. We apologise for any concerns caused and would like the opportunity to discuss any queries you might have further with you. If you would like to speak with one of our team members further, please don't hesitate to let me know and I will arrange for the relevant team to be in touch with you at a suitable time.
Kind regards,
Alisa
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.