Way too pushy. Sales person just assumed I'd want the product and wasn't giving me time to go over docs.
CX
SPCA Pet Insurance
3 years ago
Hi there,
Thank you for taking the time to reach out and for bringing this to our attention.
We are sorry to hear of any upset caused during your recent experience and appreciate the opportunity that you have provided us to look into this matter further.
As this is not the service that we expect our customers to receive, we have passed your feedback on to the relevant team to review in more depth.
Please don't hesitate to reach out if you require any assistance in the future.
Kind regards,
Alisa
Отзывы о товаре
CX
SPCA Pet Insurance
3 years ago
Hi there,
Thanks again for sharing your feedback with us and we are sorry to hear of your dissatisfaction.
We have passed your feedback on to the relevant team to review further.
Kind regards,
Alisa
Дата покупки: 20/12/2022
0
Поделиться
HF
Hulita Falaniko
Подтверждено Feefo
3 years ago
Что Hulita Falaniko сказал(-а) о SPCA Pet Insurance:
The lady that I was talking to was really nice and friendly- thank you for taking the time to answer all of my questions!
Отзывы о товаре
CX
SPCA Pet Insurance
3 years ago
Hi Hulita,
Thank you for taking the time to share your review with us.
We are delighted to know of the service that you received when speaking with our team member, however we are sorry to hear of any dissatisfaction regarding your policy and appreciate your feedback.
Please don't hesitate to reach out to our team if you have any queries or require any assistance in the future.
Kind regards,
Alisa
Дата покупки: 07/12/2022
0
Поделиться
LB
Lauren De Bude
Подтверждено Feefo
3 years ago
Что Lauren De Bude сказал(-а) о SPCA Pet Insurance:
Quick and effective
CX
SPCA Pet Insurance
3 years ago
Hi Lauren,
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Отзывы о товаре
CX
SPCA Pet Insurance
3 years ago
Hi Lauren,
Thanks again for sharing your review with us.
We are sorry to hear of any confusion caused when reviewing our policies and appreciate you sharing your feedback with us.
As we are always looking for ways to enhance our service, your feedback will assist us with this.
Please don't hesitate to reach out if you have any queries in the future.
Kind regards,
Alisa
Дата покупки: 07/12/2022
0
Поделиться
JS
Jennifer Smith
Подтверждено Feefo
3 years ago
Что Jennifer Smith сказал(-а) о SPCA Pet Insurance:
Great customer service and very good at explaining the polices
CX
SPCA Pet Insurance
3 years ago
Hi there,
It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Отзывы о товаре
Дата покупки: 05/12/2022
0
Поделиться
GM
Gary Michalick
Подтверждено Feefo
One Tree Point
3 years ago
Что Gary Michalick сказал(-а) о SPCA Pet Insurance:
Hi Gary,
Thank you for sharing your feedback with us, we appreciate you taking the time in providing us with your review.
If you do have any queries in regard to your policy, please do not hesitate to reach out.
Kind regards,
Scott
Отзывы о товаре
CX
SPCA Pet Insurance
3 years ago
Hi Gary,
Thank you for sharing your feedback with us, I am sorry to hear about your dissatisfaction.
There is a six-month waiting period for cruciate ligament conditions from the commencement of the first policy period.
However, you can apply to have the cruciate ligament waiting period waived as long as the application is received within 14 days of the examination date.
For more information, please see the link below.
https://www.rspcapetinsurance.org.au/documents/rspca-pet-cruciate-ligament-form.pdf
Can you please also confirm if you would like to discuss this with our team, we would be happy to go through this with you.
Kind regards,
Scott
Friendly and lovely call staff, Wonderful communication. Went the extra mile when it came to explaining everything, which was fantastic.
CX
SPCA Pet Insurance
3 years ago
Hi there,
We are delighted to hear that you have enjoyed the service provided by our team.
Thank you for sharing your feedback with us and for the kind words expressed.
Kind regards,
Scott
Отзывы о товаре
Дата покупки: 30/11/2022
0
Поделиться
KH
Kathryn Hopkins
Подтверждено Feefo
3 years ago
Что Kathryn Hopkins сказал(-а) о SPCA Pet Insurance:
I had tried all day to do this for a new puppy coming …it was dealt with easily and professionally
CX
SPCA Pet Insurance
3 years ago
Hi Kathryn,
Congratulations on getting your puppy and thank you for choosing SPCA Pet Insurance.
We are pleased to hear of the service that you received when speaking with our team member, who was able to assist in setting up your new policy.
We appreciate you taking the time out of your day to let us know about your recent experience and share your review with us.
Kind regards,
Alisa
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.