Отзывы о SPCA Pet Insurance

Hi there, It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Scott

Hi there, Thank you for sharing your review with us, I am sorry to hear about any dissatisfaction caused. It's disappointing to hear you've had an unpleasant experience with us. We strive to ensure that all our customers receive the best customer service experience and we take all customer feedback on board in order to improve our processes. Be assured that all call agents receive exactly the same intensive training, and are more often than not pet owners themselves and therefore very passionate about ensuring a great service experience for you and your pet. However, you may politely request your call to be transferred to a Sydney-based agent, if you prefer. We would like the opportunity to contact you and address any queries that may exist, can you please confirm if you would like to be contacted and I can arrange for this on your behalf. Kind regards, Scott

Hi there, Thank you for sharing your review with us, I am sorry to hear that our policy wasn't suitable for your needs. For feedback purposes, I have passed along your comments to our team to be looked into. If you do have any questions about our policies, please do not hesitate to reach out. Kind regards, Scott

Hi there, Thank you for taking the time to share your review with us. Please don't hesitate to reach out if you would like to discuss your policy in the future. Kind regards, Scott

Hi there, I am glad to hear about the great service that you have received and that it was made easy for you to set up. Thank you for sharing your feedback, we really appreciate it. Kind regards, Scott

Hi Mona, We are pleased to hear that arranging your cover has been made easy and we appreciate you taking the time to let us know about your experience. Kind regards, Alisa

Hi Balaraju, Congratulations on getting your new puppy! We are happy to hear that we have been able to provide you both with suitable cover and of the excellent service that you received when speaking with our team member. Thank you for taking the time to share your experience with us, we really appreciate it. Kind regards, Alisa

Hi there, It is great to hear that we have been able to provide you with assistance for your insurance needs and of the service that you received when speaking with our team member. Thank you for taking the time to let us know about your experience, we really appreciate it. Kind regards, Alisa

Hi there, It is an absolute pleasure to hear of the great service that you received when speaking with our team member and that you have been left feeling informed of your cover. Thank you for taking the time to share your review with us, we really appreciate it and have passed your kind words onto our team member on your behalf. Kind regards, Alisa

Hi there, Thank you for reaching out to share your concerns with us and I apologise for any frustrations caused during your experience. As this is not the service that we expect our customers to receive, we appreciate you bringing this to our attention and providing us with the opportunity to escalate this matter on to the relevant team to review and assist you further. I have shared your feedback with our Senior team members to look into and be in touch. Kind regards, Alisa

Hi there, I understand that our team has been in touch with you to discuss your concerns further and sent an email to you regarding your concerns. Please don't hesitate to reach out if you require any assistance in the future. Kind regards, Alisa