With Excuses the Covid-10 the worst ever experience!!!
Lauren Charlesworth
smei
6 years ago
Thank you for your response, I can see a complaint was already registered in relation to this and we have responded accordingly.
Should you have any further queries, please do not hesitate to get in touch on 0330 134 4602.
Kind Regards,
Lauren Charlesworth
SME Insurance Services
by doing as they promised listen to the recorded phone calls still waiting for my policy documents as stated in the post.will be looking at different insurance brookers next time was forced through...
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Lauren Charlesworth
smei
6 years ago
Thank you for your feedback, I can see due to a change in circumstances a different policy was required and cover was arranged on this basis.
Unfortunately as we are not currently office based we are unable to post any documents, however I can seethat these were emailed to you on the 11th and 13th of August. I have sent another copy by email for you today and these should be received soon.
Should you have any further queries, or wish to discuss this matter further, please do not hesitate in touch on 0330 134 4602.
Kind Regards,
Lauren Charlesworth
SME Insurance Services
Thank you for responding. We very much appreciate your feedback. We are sorry if our service has not met your expectations on this occasion and we will contact you to discuss this further.
Adam Pickering
Senior Customer Services Advisor
Renewal of buildings and contents policy with no changes from the previous year took a number of phone calls with seemingly minor queries from the advisor. He struggled to understand many of the...
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Adam Pickering
smei
6 years ago
Thank you for responding. We very much appreciate your feedback. We are sorry if our service has not met your expectations on this occasion. This will be investigated internally. Should you wish to discuss this further, please do not hesitate to contact us on 0330 134 4602.
Adam Pickering
Senior Customer Services Advisor
Thank you for your feedback. Our advisor has now been in contact to discuss the matter. Please do not hesitate to contact us should you require any further assistance.
Дата покупки: 25/08/2020
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TC
Trusted Customer
Подтверждено Feefo
6 years ago
Что Trusted Customer сказал(-а) о smei:
excellent service from SMEI
Дата покупки: 01/08/2020
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TC
Trusted Customer
Подтверждено Feefo
6 years ago
Что Trusted Customer сказал(-а) о smei:
VERY GOOD SERVICE AND HAVE BEEN USING THEM MANY YEARS.
Дата покупки: 03/07/2020
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Надежный клиент
Подтверждено Feefo
6 years ago
Not everyone has a computer. , postal mail would of been a help
Used them for years now and never had a problem with them. It's them that's had the problem with me. They ring me numerous times, to come up with the best renewal price, but if I'm in with a client...
We have been providing specialist commercial insurance to small and medium sized businesses ever since we first opened in 2002. Today we’re an award-winning broker taking pride in our personal approach, which enables our customers to concentrate more time and money on their own business.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
We have been providing specialist commercial insurance to small and medium sized businesses ever since we first opened in 2002. Today we’re an award-winning broker taking pride in our personal approach, which enables our customers to concentrate more time and money on their own business.