Service not so good as it was when I first started with you. I’ve been a customer for eleven years but last couple of years I’ve had to contact you to sort my insurance. I’ve been constantly calling...
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Lauren Charlesworth
smei
3 years ago
Thank you for your response, we apologise that the renewal process was not up to standard this is certainly not how we want our customers to feel. I have raised this matter internally and arranged for someone to contact you to discuss this in more detail to prevent this from happening again in the future.
Should you have any further queries in the meantime, please do not hesitate to get in touch on 0330 818 7661.
Kind Regards,
Lauren Charlesworth
SME Insurance Services
Надежный клиент
3 years ago
Still waiting for someone to contact me that was 4 weeks ago !!
Lauren Charlesworth
smei
3 years ago
Thank you for notifying me of this, I understand the Executive has tried to contact you by phone today but was unsuccessful and has sent you an email instead.
Kind Regards,
Lauren Charlesworth
SME Insurance Services
Надежный клиент
3 years ago
Not received an email.
Lauren Charlesworth
smei
3 years ago
Thank you for your response, I can see the email was sent to you on 28/11 and is attached to the file, I have forwarded this from my email address this time for your reference.
Kind Regards,
Lauren Charlesworth
SME Insurance Services
Дата покупки: 01/11/2022
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Christine
Подтверждено Feefo
3 years ago
Что Christine сказал(-а) о smei:
got me sorted straight away vey polite and helpful
Normally the SME service is good and helpful however this years insurance took quite a few phone calls and not always replied when said and I had to ask a few times if the adjustment to policy was...
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Lauren Charlesworth
smei
3 years ago
Thank you for your feedback, I apologise your query was not picked up promptly, I have raised this matter internally to prevent this from happening again in the future.
Should you have any further queries, or wish to discuss this in more detail, please do not hesitate to get in touch on 0330 818 7662.
Kind Regards,
Lauren Charlesworth
SME Insurance Services
We have been providing specialist commercial insurance to small and medium sized businesses ever since we first opened in 2002. Today we’re an award-winning broker taking pride in our personal approach, which enables our customers to concentrate more time and money on their own business.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
We have been providing specialist commercial insurance to small and medium sized businesses ever since we first opened in 2002. Today we’re an award-winning broker taking pride in our personal approach, which enables our customers to concentrate more time and money on their own business.