I'm not computer literate and don't feel comfortable doing business this way. I felt I was offered no alternative and it didn't feel like I had the personal touch as in previous years.
SME Insurance Services
smei
11 years ago
We do apologise if you felt this year we were not offering the personal touch, this is certainly not the case as we pride ourselves in our customer service and communication.
We are however trying as a company to be more Eco friendly by offering our customers the option to receive their documents via the on line portal at a discounted rate. We do appreciate that not all our customers want to receive their documents this way so there is the option to still receive your policy documents through the post. I have removed the charge for this and sent your documents 1st class post today.
Please do not hesitate to contact me should you have any queries in relation to your insurance or any other matters on 0844 855 4602. We would appreciate it if you would alter your Feefo rating if you are happy with this response.
Lisa Boyes
Customer Services Manager
Надежный клиент
11 years ago
I was impressed with the promt response from you and thankyou for your reply. I fully understand that you are trying to be Eco friendly but I think that you need to be aware that there are plenty of us "old school" still running successful businesses.
I only ticked good because having taken out business with your company and my account was up and running I was told that I would receive a call back just to see if everything was fine. As it happens...
Very good service. Did everything they could to get me the best price and terms
SME Insurance Services
smei
11 years ago
Thank you for your comment, it is always good to hear we have provided a good service. We will be sure to pass your comments on to the executive concerned.
We have been providing specialist commercial insurance to small and medium sized businesses ever since we first opened in 2002. Today we’re an award-winning broker taking pride in our personal approach, which enables our customers to concentrate more time and money on their own business.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
We have been providing specialist commercial insurance to small and medium sized businesses ever since we first opened in 2002. Today we’re an award-winning broker taking pride in our personal approach, which enables our customers to concentrate more time and money on their own business.