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Отзывы о Simplicity Cremations

Просмотр всех 2,434 отзывов

Надежный клиент

Подтверждено Feefo

7 years ago

Shop around - service was poor

By learning and training staff how to communicate! I lost my husband to cancer and had been left with very little money and chose simplicity cremations because the price was affordable, we were not...

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Sally

Simplicity Cremations

7 years ago

Dear Customer,

Thank you for your review. I appreciate that this is a very difficult time for you and your family and I am sorry that we have not provided you with an acceptable level of service. Please be assured we will look into this matter and contact you once our enquiries are complete.

Kind regards,

Sally Harvey

Client Relations Manager

Надежный клиент

Подтверждено Feefo

7 years ago

Simple, respectful service

I had two conversations with them: the first was information-gathering and the second was to proceed to arranging the cremation. It could not have been easier and the staff could not have been more...

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Trusted Customer

Подтверждено Feefo

7 years ago

Что Trusted Customer сказал(-а) о Simplicity Cremations:

Not recommended, poor organisation

Poor organisation and communication. I had to continually phone and ask for information or to get matters resolved. I feel so let down by Simplicity and I feel as though I have let down my family...

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Sally

Simplicity Cremations

7 years ago

Dear Miss Reynolds,

Thank you for your review. I am so very sorry to hear of the issues you have described. Please be assure that our Client Relations Team will look into this further and contact you.

Kind regards,

Sally Harvey

Client Relations Manager

Надежный клиент

Подтверждено Feefo

7 years ago

Excellent in every way

The lady who dealt with my enquiry, could not have been more caring and helpful. She is a credit to your organisation.

Trusted Customer

Подтверждено Feefo

7 years ago

Что Trusted Customer сказал(-а) о Simplicity Cremations:

Kind and professional

All concerned were kind and professional Each detail taken care coming over to the house to complete paperwork We would highly recommend them

Надежный клиент

Подтверждено Feefo

7 years ago

Very friendly

They responded to my emails and application very swiftly and with friendliness.

Надежный клиент

Подтверждено Feefo

7 years ago

Very helpful, friendly and Sympathetic. Once I had told them what I wanted, they took care of everything. I would have given a 5 but the only thing that stops it is the ashes take 6 weeks to be...

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Trusted Customer

Подтверждено Feefo

7 years ago

Что Trusted Customer сказал(-а) о Simplicity Cremations:

Wonderful from start to finish you done everything I asked for thank you

Надежный клиент

Подтверждено Feefo

7 years ago

Caring

The staff were all very sensitive and caring as Well as being very efficient.

Trusted Customer

Подтверждено Feefo

7 years ago

Что Trusted Customer сказал(-а) о Simplicity Cremations:

Not as we'd hoped

Nothing went according to our original conversation. Even now they can't address us correctly

Sally

Simplicity Cremations

7 years ago

Dear Mr Noble,

Thank you for your review. I am sorry to hear that you are dissatisfied with the service you have received from Simplicity Cremations. We will look into this matter further and contact you by email.

Kind regards,

Sally Harvey

Client Relations Manager

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