the necklace broke after i wore it three times. i sent it back and was advised that it was not a manufacturing error so i would have to pay to have it repaired. this seemed ridiculous since i had...
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Customer Service
Silver by Mail
9 years ago
Dear Miss Kriegel,
Thank you for your feedback. We sincerely apologise that you experienced a problem with one of our items and was not impressed with outcome regarding this matter. Please be advised that we have reviewed your account and can see that this damage had not occurred due to a manufacturing fault. As stated in your feedback, you were offed a repair at cost price. We apologise that you were unhappy with this outcome and can confirm that we will be happy to return the chain, should you wish to receive it back. Once again we apologise that you have been disappointed with this matter.
Kindest Regards Pip @ Silver by Mail
Отзывы о товаре
Customer Service
Silver by Mail
9 years ago
Dear Miss Kriegel,
Thank you for your feedback. We sincerely apologise that you experienced a problem with one of our items and was not impressed with outcome regarding this matter. Please be advised that we have reviewed your account and can see that this damage had not occurred due to a manufacturing fault. As stated in your feedback, you were offed a repair at cost price. We apologise that you were unhappy with this outcome and can confirm that we will be happy to return the chain, should you wish to receive it back. Once again we apologise that you have been disappointed with this matter.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Thank you for your feedback. We sincerely apologise that you experienced a problem with one of our items and was not impressed with outcome regarding this matter. Please be advised that we have reviewed your account and can see that this damage had not occurred due to a manufacturing fault. As stated in your feedback, you were offed a repair at cost price. We apologise that you were unhappy with this outcome and can confirm that we will be happy to return the chain, should you wish to receive it back. Once again we apologise that you have been disappointed with this matter.
Kindest Regards
Pip @ Silver by Mail