Отзывы о Silver by Mail

Dear Mrs Turner,

Thank you for your feedback. We sincerely apologise that you have had a bad experience with us. We note from your account that you experience a problem with the Apple Dew Earrings. This matter has now been resolved and we hope that you were satisfied with the outcome. Once again we apologise for this matter and that you have been inconvenienced.

Kindest Regards
Pip @ Silver by Mail

Dear Mrs Gurney,

Thank you for your feedback. We sincerely apologise that you have become unhappy with the service and quality of our jewellery in recent years. Please be advised that providing the best possible service for our customers is of utmost importance to us and we are disappointed to hear of the problems you have encountered. Should you wish to discuss these matters further, our customer service team will be happy to assist you.

Kindest Regards
Pip @ Silver by Mail

Dear Mrs Spencer, thank you for your feedback. We apologise that you were unhappy with the service received regarding the Artisan-Crafted Toe Ring purchased from us. Please be advised that as per our terms and conditions: "If you are not completely satisfied, please return the goods to us, unused and in the original packaging, within 14 days and we will happily provide a refund or alternatively, exchange the item accordingly. Please note all returned items need to be returned unworn". Whilst we appreciate that items do need be to tried on to assess fit and comfort, the toe ring that was returned to us was visibly worn and in an un-sellable condition. As a result we were unable to process through with your request and returned the item back to yourself. Once again we apologise that you were unhappy with the service provided but must adhere to our returns policy in times such as this. Kindest Regards, Pip @ SBM