Really dissapointed not just in lack of size but especially the way the necklace was packaged, all twisted! Took 3 of us 1/2 hr to sort! It was a gift for a friend who is totally paraliised from the...
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Customer Service
Silver by Mail
9 years ago
Dear Miss Lloyd Owen,
Thank you for your feedback. We sincerely apologise that you received a twisted chain. We have recently changed to a new style pouch and it looks like this is what has caused the problem.We would like to thank you for bringing this to our attention to enable us to make a change to avoid this happening again. Should you wish to discuss this further, we would welcome your comments. Please email customer services (contactus@silver.uk.com) should you wish to. Once again we sincerely apologise for this matter and thank you for contacting us to inform us of this. Kindest Regards, Pip @ Silver by Mail
Отзывы о товаре
Customer Service
Silver by Mail
9 years ago
Dear Miss Lloyd Owen,
Thank you for your feedback. Please be advised that we do provide the measurements of our items within the product description. However, we have noted that it is sometimes difficult for our customers to visualise how an earring may look with just the given measurements. We are working on providing images of all our earrings on a model so that this will be easier in future. Should you be unhappy with the earrings, we would be happy to accept return, should the item be unworn. Kindest Regards, Pip @ Silver by Mail
I can definitely recommend this company. Ordered 5 or 6 times and everything has been of good quality,and what I'd consider reasonably priced for the product. Plus..ordered 1 item wrong size and had...
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Thank you for your feedback. We sincerely apologise that you received a twisted chain. We have recently changed to a new style pouch and it looks like this is what has caused the problem.We would like to thank you for bringing this to our attention to enable us to make a change to avoid this happening again. Should you wish to discuss this further, we would welcome your comments. Please email customer services (contactus@silver.uk.com) should you wish to. Once again we sincerely apologise for this matter and thank you for contacting us to inform us of this. Kindest Regards, Pip @ Silver by Mail